Guest Experience Intern

il y a 2 jours

Paris, Île-de-France onefinestay Temps plein

Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry?

If this sounds like you, then read on.

The role

At onefinestay, we believe in sharing exceptional experiences in the most exquisite homes. Join us on our mission to transform our guests' every moment into a cherished memory. 

The antidote to impersonal travel experiences. onefinestay combines luxurious private rentals in prime locations with exemplary services for both our guests and homeowners. Today, onefinestay boasts 3,500 homes, villas, and chalets spread across 40 of the world's most exclusive destinations. From chic apartments in London and beachside retreats in Turks and Caicos to charming farmhouses in Tuscany and beyond, we offer a diverse array of exceptional properties. 

If you're passionate about delivering extraordinary experiences and making every moment unforgettable, we'd love to hear from you. Become part of a dynamic, passionate team as we continue to redefine luxury travel and create lasting memories for our guests.

We're currently seeking an organised and passionate intern to join our team from October/November 2025 for a six-month internship based in Paris

What will you be doing?

  • Researching destinations for activities, restaurants and events to recommend to our guests
  • Designing and creating guest brochures and destination guides for internal and external use, including multiple formats (written, maps, visual)
  • Updating destination brochures to ensure they are current and relevant for our guests
  • Researching new suppliers for concierge services and initiating first contact
  • Supporting the global concierge team with booking services, restaurants and activities and adding to our guest planning tool
  • Updating our internal database of homes and destinations
  • Assisting with the guest email inbox to ensure all guests receive timely responses
  • Assisting with internal communication channels and collaborating with other teams; updating internal collateral for guest-facing teams 
  • Shadow the Guest Experience team to gain an understanding of stay management across our global destinations, gaining confidence to step in as needed over time

Who are we looking for?

These are the essential requirements:

  • You must be fluent in English 
  • Dynamic and responsive with great attention to detail
  • Strong understanding of the luxury hospitality industry
  • Good commercial awareness
  • Great at building relationships and communicating with a diverse client base
  • Good organisation skills and the ability to manage your own workload autonomously
  • Ambitious and results-driven by a love of delivering top-quality customer service
  • No qualms about working on weekends & bank holidays

Fluency in Italian and French would be an advantage

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