International Market Development Coordinator Estonia

il y a 5 jours

Rue Alexandre Dumas Paris France Superprof Temps plein

We are looking for a driven and motivated individual to contribute to the development of Superprof in international markets.

Working on a freelance basis, the role is mission-driven and focuses on supporting specific international growth initiatives across multiple markets, with an initial emphasis on Estonia. Missions may include executing and adapting SEO actions, supporting acquisition initiatives, and directly handling Customer Service operations. The role requires close collaboration with central teams to help deploy and localize strategies effectively across different countries.

We are looking for a driven and motivated individual to join the International Development team at Superprof on a freelance basis. This mission spans the full spectrum of managing and developing the company on a global scale, from steering our SEO strategy and conducting competitive intelligence to leading mergers and acquisitions.

Thanks to our in-house expertise, we can guarantee a smooth knowledge transfer.

Missions

  1. Operational Adaptation & Content Management

    -Translate and adapt content from (or other reference markets) to the target market's language and cultural context (website, templates, platform messages, etc.).

    -Identify and suggest operational improvements to enhance scalability, simplify processes, or enable automation across markets.

  2. Strategic Development & Growth Support

    -Contribute to defining market strategies and priorities (business model, acquisition channels, key milestones), based on performance indicators and local insights.

    -Propose and support actions to improve visibility and reputation in the assigned markets (media relations, PR, trust-building initiatives, etc.).

    -Participate in the design and execution of SEO strategies to increase Superprof's positioning in local search results.

    -Participate in the design and execution of Acquisition strategies to increase Superprof's teacher database and revenue.

  3. Market Operations & Quality Assurance

    -Provide support across markets to ensure a high level of user satisfaction -(students and teachers), through email, chat, social media, or phone, in collaboration with the Customer Service team.

    -Review and optimize tutor ad quality: provide feedback or guidance on photo, video, and textual content.

    -Support the adaptation and implementation of platform improvements coming from other markets (especially France) into the assigned local versions.

  4. Customer Service & User Support

    -Handle customer service for students and tutors in the markets where the person is proficient in the local language, through email, phone, or chat.

    -Report bugs or recurring issues identified through customer interactions to the Product and Ops teams.

    -Collaborate with the central Customer Service team to relay user feedback and contribute to FAQ or support tool updates.

    -Escalate complex or technical issues when needed, ensuring proper follow-up and resolution.

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