Group IT Service Operations and Support Specialist

il y a 1 jour

Marseille, Provence-Alpes-Côte d'Azur, France CMA CGM Temps plein

Job description:

Under Network Operations Manager responsibility in IT Operations department, Network & Telecom Production Manager is in charge of Network Infrastructures/Solutions Production Management and Coordination. In this Context, he (she) is accountable of MRO activities for Network and Telecom domains.

RESPONSIBILITIES

For Network and Telecom domains:

  • Incidents and Problems (including RCA), Service Requests, Alerts and Escalation Management
  • Remediations and improvements implementation (Change Management)
  • Quality and performance Supervision
  • Capacity and Obsolescence Management
  • Asset and CMDB Management
  • Documentation Management

MISSIONS/ACTIVITIES

  • Operational management of change activity
  • Follow-up of actions plans and backlogs
  • Coordination of crisis/escalation meetings and taskforces
  • Management of Network Infrastructures/Solutions Lifecycle (EOS IN/OUT, Obsolescence, vulnerabilities, maintenance) and Capacity in coordination with Product owner
  • Improve monitoring capabilities & automations
  • Management of Services Catalog and New services Transfer-To-Operate activities (Monitoring/Alerting, Backup, Documentation, Operating Model)
  • Attendance to Contract Governance and performance reviews – Follow-up of Continuous Improvement Plan

TECHNICAL ENVIRONMENT

  • WAN and Interconnections: SD-WAN VeloCloud, IPSEC, GRE
  • Telecom: AWS Direct Connect, ISP, black fibre
  • LAN/WIFI (Switching/Routing/Segmentation): Cisco, Meraki, cisco ISE…
  • Load-Balancing: F5 LTM, AWS ALB/NLB
  • Filtering/VPN/IPS, WAF, DDOS Protection: Palo Alto, Checkpoint, Fortinet
  • User Proxy and Remote Access: Zscaler ZIA and ZPA
  • Monitoring, Alerting and Log Management: Icinga, prometeus, Grafana,, Kibana…
  • Automation & Orchestration: Ansible, TerraForm, GitLab, Jenkins, ...
  • Performance and CDN: Netscout, Dynatrace, Aternity, Zscaler ZDX…
  • DDI: EfficientIP, Microsoft, F5, Route53
  • UC: Microsoft Teams, Direct routing, SIP, H323, Audiocodes/Oracle SBC, ARM, OVOC, Cisco Call Manager,
  • Contact Center: Nice CXone
  • Videoconferencing: CVI (PexIP), MTR, Polycom, Jabra, Cisoc Room bar
  • Graduated in the IT field or equivalent, you have more than 5 years of experience in IT Production in particular in Network and telecom domain. Network technical skills are required.
  • A good understanding of all the building blocks of the information system, application layers, servers, virtualization, Cloud will be appreciated

MINDSET

Leadership, rigorous, curious, autonomous, communicating resistant to stress, team spirit, solution oriented.

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