Technical Process Specialist- Support Engineer

il y a 1 semaine

Paris, Île-de-France Infosys Temps plein

Support Engineer

About Us
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow

R Esponsibilities

  • Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
  • Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
  • Performance Monitoring : Monitor and address performance-related issues
  • User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
  • Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
  • Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
  • Training and Advising Colleagues : Provide advice, training, and corrections to colleagues

Required skills:

  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions
  • Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • French min C1 level
  • Incident Resolution : Proficiency in incident resolution , requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

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