Technical Process Specialist- Support Engineer

il y a 2 jours

Paris, Île-de-France Infosys Temps plein

Support Engineer

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow

Responsibilities:

  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
  • Performance Monitoring: Monitor and address performance-related issues
  • User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
  • Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
  • Training and Advising Colleagues: Provide advice, training, and corrections to colleagues

Required skills:

  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
  • Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
  • French min C1 level
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
  • Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

  • Technical Support Specialist

    il y a 2 semaines

    Paris, Île-de-France EVEREC Temps plein

    Technical Support Specialist – France (Installers)Location:France (Hybrid / Remote)Contract Type:PermanentCompensation:€45,000 – €50,000 + BenefitsLanguages Required:French & English (both fluent)About the CompanyWe're partnering with a fast-growingEV charging and cleantech scale-upthat is transforming how electric vehicle infrastructure is deployed...

  • Process Engineer, Electrolysers

    il y a 1 semaine

    Paris, Île-de-France Boss Energy Temps plein

    Process Engineer, ElectrolysersLOCATIONParisINDUSTRYDATE POSTED19 December, 2025CONTRACTPermanentProcess Engineer – Electrolyser SpecialistThe organisation is seeking a Process Engineer / Electrolyser Specialist to act as the technical authority for electrolyser technology across all phases of a major industrial hydrogen project, from early concept and...

  • Technical Support Engineer

    il y a 4 jours

    Paris, Île-de-France Sansure Biotech EU Temps plein

    Key ResponsibilitiesInstallation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.Technical Support & Training:Provide first-line remote and on-site troubleshooting,...

  • process engineer

    il y a 2 semaines

    Paris, Île-de-France GravitHy Temps plein

    GravitHyis an innovative French company born with a global ambition to decarbonize the steel industry. Our goal is to produce large-scale, low-carbon green Direct Reduced Iron (DRI) using renewable and low-emission hydrogen. We aim to build, own, and operate our first green iron plant in southern France (2.3B€ Capex) , with the intention of replicating...

  • Technical Support Engineer-Chinese

    il y a 4 jours

    Paris, Île-de-France Insightbridge Temps plein

    We are looking for a new colleague for the position Technical Support Engineer located in Paris.Education: Bachelor's degree or above, majoring in power electronics or automotive engineering, fluent in Chinese, English and French.Experience: 3 years or more switching power supply failure analysis work or switching power supply R & D work, with vehicle...

  • Technical Support Engineer-Chinese

    il y a 4 jours

    Paris, Île-de-France Lapins Temps plein

    A fast-growing Chinese new energy company is looking for a Technical Support Engineer (CDI) based in Paris, to support their European clients in the EV power electronics field. What you'll do• Provide technical support and troubleshooting for OBC products used by European OEMs• Communicate with R&D and quality teams in both Europe and China• Analyze...

  • Technical Support Specialist

    il y a 2 semaines

    Paris, Île-de-France Destinus Temps plein

    About the RoleImagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers...

  • Technical Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Destinus Temps plein

    About the RoleImagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers...

  • Technical Support Engineer France

    il y a 1 semaine

    Paris, Île-de-France smartmicro Temps plein

    smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in...

  • Technical Support Specialist

    il y a 4 jours

    Paris, Île-de-France AMETEK Temps plein

    The Technical Support Specialist's main responsibility is to provide technical support to clients, distribution networks and internal users of technologies and software developed and sold by Creaform (Handyscan3D, HandyPROBE, etc.).In this respect, your main tasks are as follows:Offer support and technical solutions to technology and software users (remote...