Technical Support

il y a 2 semaines

Paris, Île-de-France AUTEL Automotive Intelligence – Europe Temps plein

Driven by Intelligence. Powered for the Future.

Autel is a global tech innovator in
automotive diagnostics
and
smart mobility
. With 2,000+ talents across 70+ countries, we fuse
AI, big data, and cloud
to drive the next generation of intelligent vehicles.

What You'll Do

  • Responsible for providing technical support both before and after sales, including but not limited to managing projects from initiation to production, as well as ongoing operational projects. Familiar with the various characteristics and usage conditions of the company's products.
  • Acts as the primary point of contact for regional distributors and colleagues across departments, providing all necessary support.
  • Handles after-sales repairs in France, including but not limited to processing warranty claims and managing spare parts inventory.
  • Timely processing of customer feedback on technical product issues; responsible for tracking customer feedback, identifying technical issues, and proposing possible solutions. Collects customer requirements and provides feedback to the R&D department.
  • Responsible for organizing, summarizing, and analyzing customer issues to facilitate R&D improvements and upgrades.
  • Prepares and delivers product technical training, and documents maintenance cases.

You Are

  • Bachelor's degree or higher, with 1 or more years of relevant experience in fields such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, automotive engineering, or related disciplines.
  • Preferred experience in industries such as charging stations, batteries, automotive, electronics, AWD (All-Wheel Drive), and ADAS (Advanced Driver Assistance Systems).
  • Strong organizational and execution skills, ability to work under pressure, and a strong team spirit.
  • Excellent learning ability, service-oriented mindset, strong sense of responsibility, with a conscientious and meticulous work attitude. Capable of delivering presentations and product demonstrations.
  • Highly self-motivated and proactive.
  • Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus.
  • Willingness to travel within France and to Europe.

Why Join Autel

  • Participate in the rapid development of the European new energy and diagnostics market.
  • Collaborate with outstanding talents from around the world in an international work environment.
  • Achieve your career dreams with excellent development opportunities.
  • Receive a highly competitive salary and benefits package.

Location:
Paris, Île-de-France, France

Start Date:
As soon as possible

Working Hours:
Full-time

Apply now and join Autel Intelligent Technology to create a smarter future together

Contact:
Apply directly on LinkedIn or send your resume to

.

Please mention the position that you are applying for in the subject.

Best of luck with your job application

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