Partner Director

About CitySwift:
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.

CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you'll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift's growth

Role Overview:
As a Partner Director, you will lead the commercial and strategic success of some of CitySwift's largest and most complex customer relationships. You will serve as a trusted advisor to senior stakeholders across public or private sector partners, ensuring alignment between CitySwift's product and services and the customer's long-term goals.

You will oversee cross-functional project delivery, renewal strategy, and strategic account growth, working closely with colleagues in your own pod, other pods, product, tech, solutions, sales and the executive team to ensure every partnership delivers measurable value and return on investment.

This is a high-impact role for a senior partner leader who thrives in complex stakeholder environments, excels at strategic planning, and is motivated by improving cities and communities through better public transport.

Key Responsibilities:

• Lead a portfolio of strategic enterprise accounts, acting as the senior point of contact across commercial, operational, and executive stakeholders
• Develop multi-year strategic account plans aligned to customer priorities and CitySwift's growth goals
• Own the delivery of customer outcomes, ensuring measurable ROI, satisfaction, and long-term impact
• Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
• Collaborate with Sales to identify and lead renewal and upsell opportunities, including commercial negotiation and proposal creation
• Oversee onboarding and delivery of high-value or complex projects across your portfolio
• Collaborate cross-functionally with solutions, product, tech, marketing, and sales to deliver value
• Use data and insight to influence customer strategy and build compelling narratives that support adoption and expansion
• Anticipate challenges, de-risk delivery, and serve as an escalation point for senior partner stakeholders
• Coach and mentor Partner Managers and Analysts within your pod that are supporting your accounts
• Represent the voice of the customer at internal meetings
• Act as a role model within the pod for high performance, teamwork, accountability and problem solving
• Work closely with the Head of Pod to identify cross-pod dependencies and share best practices across the partner management function
• Collaborate with the Head of Pod to forecast renewals, identify risks, and align on commercial opportunities across accounts
• Deputise Head of Pod as required.

Qualifications, skills & experience:

• Extensive experience in strategic account management, customer success, project management or consulting within Public Transport or SaaS (ideally with enterprise or public sector clients)
• Exceptional relationship-building skills, with experience managing C-level, director level and cross-functional stakeholders
• Strong commercial acumen, confident supporting Sales with contract negotiations whilst owning renewal and account planning
• Skilled in managing complex delivery programmes with multiple dependencies and teams
• Excellent communication, facilitation, and storytelling skills, both written and verbal
• Proficiency with performance data and impact metrics; able to translate insights into strategy
• Passion for technology, public transport, and sustainability is a strong advantage
• Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required
• Fluency in French is required. Proficiency in additional languages is a strong advantage.

Competency Profile
At CitySwift, we support your development through our clear competency framework. For a Partner Director, we expect:

Sustainable Growth

• Leads improvement of internal processes to enable scalable, repeatable delivery
• Owns account-level forecasting, budgeting, and risk mitigation
• Acts as a commercial advisor to both internal teams and customer stakeholders
• Translates commercial strategy into scalable operational execution across Partner Managers and Analysts.

Win Together

• Influences senior stakeholders, including customer executives and internal leadership
• Resolves cross-functional issues with diplomacy and drive
• Coaches others and contributes to a high-performance culture
• Collaborates closely with Partner Managers, Analysts, and the Head of POD to create shared success.

Impact Cities & Communities

• Acts as a strategic partner to customers and builds trusted, insight-led relationships
• Leads customer-facing projects and aligns delivery to ROI and customer goals
• Brings strong industry knowledge into every conversation

Forward Focused

• Connects long-term strategy to operational plans
• Champions innovation and proactively identifies improvements in service and delivery
• Uses market and customer insight to shape internal priorities
• Partners with the Head of POD to support in defining strategic direction and operational excellence for the pod.

Team & Trust

• Communicates with clarity and confidence at all levels
• Coaches others through feedback, delegation, and shared accountability
• Supports development of junior team members and cross-functional peers

We value, recognise and reward our people:

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme
• Paid Sick, Maternity and Paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to 4,000 per referral
• Service recognition benefits (Additional Annual leave and pension contributions)