Revenue Operations Manager

BASICS

• Based in: Paris or full-remote position in France
• Contract: CDI
• Manager: Bérénice Rioux
• Start date: 01/03/2026

Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.

That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs.

We're looking for a Revenue Operations Manager to join our Operations team. As Shipup continues to grow and evolve, our revenue operations need to be clear, reliable, and scalable.

This role plays a key part in making sure our Sales and Customer Success teams can focus on creating value for our customers, while leadership can rely on trusted data and predictable revenue to make decisions.

You will report directly to Bérénice our Head of Ops, and collaborate closely with cross-functional teams to deliver exceptional value to our clients.

• Design, maintain, and improve revenue processes that support new deals, renewals and expansion, while keeping things simple and usable for teams
• Run and improve Shipup's revenue operations on a day-to-day basis, across Sales and Customer Success teams
• Own the CRM and revenue tooling, ensuring processes are clean, consistent, and actually used by teams
• Make revenue data reliable and actionable, so pipeline, churn, and retention metrics can be trusted and discussed with confidence by partnering with our Head of Data
• Support Sales and CS teams in their execution, by reducing friction, clarifying ownership, and improving how tools and processes are used
• Drive revenue-related projects from start to finish, working closely with multiple teams and ensuring solutions are adopted in practice

• Continuously identify and fix gaps in processes, data, or tooling that slow teams down or reduce visibility

• Hubspot, our main CRM

• Modjo, AI meeting recording and analysis platform
• Skalin, CS platform
• Metabase, data visualisation platform
• n8n, automation platform
• Slack, messaging platform
• Notion, collaboration platform

• 3–5+ years of experience in Revenue Operations
• Proven end-to-end Revenue exposure
• Strong experience with CRM systems
• Demonstrated ability to lead cross-functional projects end-to-end
• Proficiency in data visualization tools such as Metabase, Looker, Tableau, or Power BI
• Strong stakeholder management and communication skills
• Full professional proficiency in French and English

• Flexible hybrid remote model: work from our Paris office or fully remotely in France. We know that everyone has their own way of working that best fits their lifestyle and needs.
• International environment: join a diverse team with 10+ nationalities where English is our official language.
• People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success. Check out what our employees are saying about us on Glassdoor
• Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely. Learn more about our different gatherings here.
• Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.).
• 33 days of paid time off per year: a generous PTO policy to support your work-life balance.
• Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.

Our hiring process is structured to avoid bias and ensure a fair assessment of all our candidates.

Our interviews are suited to our flex remote policy, so you can choose whether you want to attend them on-site or remotely.

45min l Screening interview with Margot, Talent Acquisition Manager

To better understand your career plan and answer any of your questions

1h | Topgrading interview with Bérénice, Head of Ops

To understand your career story and evaluate your position-related soft skills

1h30 | Focused Interview with Bérénice, Head of Ops & Antoine, VP Customer Success

Assess specific job-related skills

Culture fit with Shipup Team members

To ensure that you will be in line with our values and culture

Reference check

To have feedbacks from your former colleagues or managers about your work

If you don't meet 100% of the qualifications outlined above — that's okay, nobody's perfect We believe in hiring people, not just skills. We encourage you to apply if this role makes you excited to come to work every day.

Shipup is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our vision is to create the best post-purchase experience for eCommerce brands globally.

Our unique and multicultural teams have one thing in common: Customer Experience Obsession

Shipup is part of the Global Blue group. Global Blue is the business partner for the shopping journey, providing technology and services to enhance the experience and drive performance. With over 40 years of expertise, today we connect thousands of retailers, acquirers and hotels with close to 80 million consumers across 53 countries, in 3 industries: Tax Free Shopping, Payments and Post-purchase solutions.

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