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Application Designer and Pre-/Post-Technical Support Specialist

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VélizyVillacoublay, Île-de-France Keenfinity Temps plein
Company Description

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life.Next to our passion for technology we're very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit.

Job Description

We are seeking a highly skilled and detail-oriented Application Designer and Pre-/Post-Technical Support Specialist to join our Video Systems Business.

Key Responsibilities

  • Technical Design & Concept Development

    • Prepare technical concepts, system designs, and presentation kits for major applications, including benefit analyses and application notes.
    • Design tailored solutions for key verticals and large-scale projects across business units, incorporating third-party components within the country (or cluster).

  • Sales Support

    • Assist the Video Systems Sales Team with:
      • System design and solution presentations for key system integrators.
      • Various project phases: system design, customer training, technical support during final installation and commissioning, and post-sales technical reporting.
      • Technical preparation and support for events and exhibitions.
      • Maintaining the operational readiness of the experience center.
      • Execution of regional and global projects.
      • Planning, preparation, and execution of proof-of-concept tests across business units.

  • Training & Knowledge Transfer

    • Regularly update key customers on the Video Systems portfolio and new design tools.
    • Ensure external target groups reach defined knowledge levels in coordination with CSO requirements.
    • Deliver basic and advanced training modules (e.g., webinars, in-person sessions) for external stakeholders.
    • Evaluate and report on local training activities and outcomes based on defined KPIs.
    • Align training needs, content, and improvements with BU MKK teams.
    • Manage training sessions within the LMS (Learning Management System) and coordinate related administrative tasks.
Qualifications
  • 10+ years of experience in the video surveillance domain, ideally with a strong focus on system integration.
  • Technical degree in Electronics or Computer Science (minimum Bac+2 or equivalent).
  • Proven expertise in Microsoft Office Suite (Visio, Word, Excel, PowerPoint, OneNote, Teams).
  • Hands-on experience with VMS configuration (Genetec and/or Milestone), computer networking (including cybersecurity and general network setup), and solid working knowledge of SQL databases.
  • Strong understanding of video surveillance camera systems, Windows Server environments, and Windows 11 configuration.
  • Excellent attention to detail, with strong analytical and problem-solving abilities.
  • Soft skills: curious, independent, proactive, adaptable, and eager to learn.
  • Capable of working both independently and collaboratively in a team-oriented environment.
  • Effective verbal and written communication skills.
  • English proficiency at minimum B2 level (CEFR).
  • Flexibility to travel. 
Additional Information

At Keenfinity we don't just build innovative solutions — we shape a smarter, more connected world through technology.

We value different backgrounds, ideas, and experiences and we're committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.