Executive IT Support Lead

il y a 3 jours

Paris, Île-de-France Ipsen Temps plein

We are reinforcing our Global Digital & IT (GDIT) organization to deliver seamless, high-quality digital services across the company. As part of this ambition, we are recruiting an
Executive IT Support Lead
to ensure exceptional service delivery and operational excellence for Ipsen Executives.

Based in Paris, this role provides a unique opportunity to combine technical expertise with high-level customer engagement. You will be the trusted IT partner for Ipsen Executives, ensuring their digital experience is flawless, secure, and fully aligned with Ipsen's end-user strategy.

Your Key Responsibilities

  • Deliver a high level of IT service availability and quality for Ipsen Executives and their assistants (approximately 30).
  • Welcome new Executives, ensuring smooth onboarding and presenting IT services.
  • Oversee and coordinate with local technical teams to guarantee consistency and reliability of deployed solutions.
  • Act as the escalation point for executive-level incidents, balancing proactive maintenance and rapid resolution.
  • Manage and document solutions implemented for the Executive perimeter, ensuring transfer of knowledge in English and French.
  • Collaborate with general services teams to manage video conferencing systems and other digital workplace technologies.
  • Publish and communicate performance indicators and service reports.
  • Propose and implement innovative services to continuously enhance the Executive user experience.
  • Partner closely with the IT Service Performance Manager to ensure service continuity and redundancy.
  • Conduct training sessions for Executives and assistants to promote new solutions and ensure user adoption.
  • Support corporate events from an IT perspective, providing on-site or remote assistance as needed.

Your profile & expertise

  • Fluent in both English and French, with strong written and verbal communication skills.
  • Impeccable presentation, professionalism, and ability to build and maintain trust with senior stakeholders.
  • Strong interpersonal and stress management skills in demanding environments.
  • Solid background in incident and problem resolution.
  • Excellent knowledge of both Windows and Mac OS environments, including configuration and troubleshooting.
  • Mastery of Microsoft 365 applications and iPhone/iPad devices.
  • Good understanding of IT infrastructures (DNS, DHCP, Proxy) and video conferencing tools (Cisco, MS Teams, Zoom).
  • Audio-visual knowledge and awareness of emerging digital technologies are strong assets.
  • Willingness to travel (mainly within Europe and occasionally to the US) around 20% of your time.

Why join Ipsen?

  • Strategic role with high visibility, directly supporting Ipsen's top leadership.
  • Dynamic, international work environment combining technology, service, and human interaction.
  • Opportunity to innovate and continuously improve executive IT experience.
  • Inclusive, collaborative culture focused on excellence, agility, and patient impact.

Interested?
Let's talk — apply now or contact us to learn more.

  • Executive IT Support Lead

    il y a 2 jours

    Paris, Île-de-France Ipsen Temps plein

    Title:Executive IT Support LeadCompany:Ipsen Pharma (SAS)About Ipsen:Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of...

  • Team Lead France IT Support

    il y a 1 semaine

    Paris, Île-de-France Imerys Temps plein

    The CompanyImerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...

  • Executive Coordinator

    il y a 2 semaines

    Paris, Île-de-France Keller Executive Search Temps plein

    This is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...

  • Technicien Support IT évolutif Admin Réseau

    il y a 1 semaine

    Paris, Île-de-France Octopus IT Temps plein 30 000 € - 40 000 €

    La sociétéCette MedTech en pleine expansion, acteur de référence dans son domaine, combine innovation technologique et excellence médicale pour offrir des traitements de pointe à travers toute l'Europe.Soutenue par un groupe international, elle investit massivement dans la modernisation de son infrastructure IT et la cybersécurité de ses...

  • Field Support Engineer

    il y a 2 semaines

    Paris, Île-de-France TECEZE Temps plein

    Title: Field Support Engineer – White-Glove SupportLocationsParis: 137 Rue du Faubourg Saint-Honoré, 75008 Paris, FrancRole OverviewThe Field Support Engineer will provideon-site IT supportat PVH's premium executive offices inParis. This role requiresWhite-Glove service, ensuring ahigh-touch, professional, and discreet support experiencefor executives,...

  • Executive Chair

    il y a 2 semaines

    Paris, Île-de-France Alex Partners Temps plein

    Role: Executive ChairmanSector: IT ServicesLocation: ParisLanguages: FrenchOur client is a well-established, private equity-backed IT services company with a strong presence across Europe. The business specialises in delivering innovative and reliable IT Services and Digital Transformation for customers across all sectors.They are now entering a phase of...

  • IT Support

    il y a 2 jours

    Paris, Île-de-France LumApps Temps plein

    LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.Our platform is a proven leader in this dynamic market with a truly unique vision and product....

  • Executive Administrative Assistant

    il y a 2 semaines

    Paris, Île-de-France Meta Temps plein

    Meta is seeking an experienced Executive Administrative Partner to support up to 3 directors in the Meta leadership team. The person in this role will need to be a problem-solver and an organizational force given complex calendaring and heavy travel planning. Additionally, you will be resourceful in building relationships across the larger Meta ecosystem....

  • Technicien Support Informatique

    il y a 2 semaines

    Paris, Île-de-France Kalyptus, It & Digital Executive Search Temps plein

    Qui recrute un Technicien Support Informatique ?Notre client est une structure à taille humaine avec une direction informatique d'un peu moins de 20 personnes.Situé à proximité de gare du Nord, il recherche un Technicien Support Informatique.Quelles seront les missions du Technicien Support Informatique ?Le technicien support informatique sera le point...

  • Support IT

    il y a 1 semaine

    Paris, Île-de-France Seyos Temps plein

    Description Notre client est un acteur majeur du conseil et des services dans le domaine de la finance de marché.Fort de plus de 2 000 experts, il accompagne de grandes entreprises dans leurs projets de transformation métier, réglementaire, digitale, Data & IA ainsi que dans l'évolution de leurs systèmes d'information.Reconnu comme un leader du conseil...