Strategic Customer Engagement Director

Location:
France (Remote)

Travel Requirement:
Approximately 40–50%, including international travel

About the Company

Our client is a global organization that provides essential solutions to pharmaceutical and life sciences companies, supporting critical manufacturing and quality processes in highly regulated environments.

Role Summary

The Director of Strategic Customer Engagement is a senior, customer-facing leadership role responsible for driving profitable global growth and strengthening long-term enterprise partnerships within the pharmaceutical and life sciences sectors. This position serves as the strategic owner for a flagship global customer, acting as the primary executive interface and ensuring alignment across the organization to deliver integrated, value-driven solutions.

As part of a cross-functional enterprise team, the role leads the development and execution of joint commercial strategies that align customer priorities with the company's full portfolio of capabilities. Success in this role requires strong executive presence, deep industry knowledge and the ability to orchestrate complex global sales efforts across multiple divisions.

Key Responsibilities

• Define and execute a global enterprise account strategy and joint value proposition to drive sustainable revenue and margin growth across assigned pharmaceutical and life sciences customers.
• Serve as the senior executive relationship lead for a key global customer, managing C-suite engagement and enabling enterprise-to-enterprise collaboration.
• Lead cross-divisional and cross-functional teams to identify growth opportunities, strengthen competitive positioning and accelerate deal execution.
• Establish and manage governance structures, implementation roadmaps, and communication plans to support long-term account expansion and customer satisfaction.
• Collaborate with divisional sales leaders to understand market trends and co-create enterprise-wide solutions, including digital offerings, sustainability initiatives and advanced technical services.
• Lead quarterly and annual business reviews, consolidating insights, performance metrics and strategic recommendations for senior leadership.
• Increase brand presence and credibility within the customer organization through strategic initiatives and high-impact relationship development.
• Develop long-term resource and talent strategies to ensure continuity, capability alignment and consistent customer engagement.

Required Qualifications

• 10+ years of progressive sales experience, including at least 5 years managing strategic, corporate or global key accounts
• 5+ years of experience within pharmaceutical, life sciences, healthcare or closely related industries
• Demonstrated success in strategic account management within regulated environments
• Strong understanding of GMP and compliance-driven operating models
• Minimum of 3 years of people leadership or team management experience
• Proven ability to influence and engage senior and executive-level stakeholders
• Willingness and ability to travel internationally (40–50%)

Leadership & Professional Competencies

• Track record of building and leading high-performing teams while leveraging diverse strengths
• Comfortable operating with autonomy in complex, fast-changing and ambiguous environments
• Strong capability to navigate multi-divisional, global sales organizations and decision-making structures
• Executive presence with the ability to communicate clearly and credibly at all organizational levels
• Strategic, analytical mindset with strong problem-solving and financial acumen
• Commitment to diversity, equity, inclusion, sustainability and corporate responsibility