Technology Resilience Support Specialist

The Technology Resilience Support Specialist is responsible for supporting the design, implementation, and continuous improvement of technology resilience initiatives. Acting as a subject matter expert, the Analyst provides insights and recommendations to ensure the organization's IT systems remain robust, recoverable, and aligned with business continuity objectives. This role collaborates with cross-functional teams to deliver resilience programs that minimize downtime and ensure operational continuity. The role is based in Paris and with influence with resources mainly based in London and Bucharest. The role reports to the Incidents and Technology Resilience Manager of LCH SA. The regulated nature of LCH SA and the additional oversight and governance that this brings will give the successful candidates a unique opportunity to work within an organisation that is Critical Financial Markets Infrastructure and systemically important to the clearing requirements of our European members. The successful candidate will focus on transversal projects and have a multifaceted role that requires a deep understanding of our core business and the ability to lead cross technical and functional initiatives. Main Responsibilities: Assist in maintaining and improving technology resilience processes, including disaster recovery and business continuity activities. Support testing and documentation of recovery plans under guidance from senior team members. Help monitor system health and alerts, escalating issues promptly to the appropriate teams. Contribute to risk assessments by gathering data and preparing reports for review. Participate in resilience drills and simulations, ensuring observations are captured for improvement. Provide administrative and coordination support for resilience initiatives, including scheduling and tracking actions. Collaborate with IT teams to learn and apply best practices for fault tolerance and high availability. Execute defined IT controls within Incident, Change and Problem Management (e.g., checklist execution, evidence collection, control attestation, and follow-up on remediation actions) under senior guidance. Support the Change Management gatekeeper" function by preparing pre-CAB checks, validating required artefacts (risk/impact, backout, test evidence), and escalating gaps to senior reviewers; able to animate short review huddles to keep changes on track. Required Skills & Qualifications: Education: Bachelor's degree in IT, Computer Science, or related field (or equivalent practical experience). Experience: over 3 years in IT operations, incident management, or technology support (internships or academic projects acceptable). Basic understanding of IT infrastructure, cloud concepts, and cybersecurity principles. Familiarity with IT Service Management processes (e.g., incident, change, problem management). Strong organisational skills and ability to follow structured processes. Good communication skills to interact with technical teams and document findings clearly. Proactive and eager to learn, with a positive attitude and ability to work under guidance. Benefits: We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career We maximise each employee's potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.