Client Service Advocate
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
Introduction
Overview
As a Client Service Advocate – Reinsurance, you'll be a key point of contact for our clients in Paris, coordinating their servicing requirements and connecting them with our broking, accounting and operational teams.
Working in an international environment, you'll oversee the post-placement service journey, help resolve issues and bring structure and consistency to client processes. Your work will contribute directly to a responsive, reliable and high-quality client experience.
How you'll make an impact
- Own the day-to-day servicing relationship for assigned clients, providing a consistent local point of contact for service-related matters
- Coordinate post-placement activities between clients, brokers, technical processing and accounting teams, ensuring requirements and priorities are clearly communicated
- Maintain oversight of contractual and financial servicing activities, including invoicing, settlements, outstanding items and agreed actions
- Identify potential service issues or delays early and coordinate with the appropriate teams to support timely resolution
- Support renewals, service reviews, RFPs and client presentations, bringing relevant servicing insights and information to the process
- Work closely with clients to improve and standardise the way account, statement, claims and other servicing information is provided, helping simplify downstream processing
- Review incoming client information and coordinate its onward processing with our international servicing teams
- Contribute to continuous improvement and greater efficiency, including the appropriate use of Gallagher-approved technology and AI tools to support data preparation and validation
About you
Here's what you'll bring to the role:
- Experience in technical accounting, client servicing or a related insurance or reinsurance function, with a good understanding of post-placement processes
- Fluency in French and English, enabling you to communicate confidently with clients and colleagues in an international environment
- A strong client-service mindset and the ability to build credible, trusted relationships with both clients and internal stakeholders
- Confidence working with contractual, accounting and payment-related information, combined with strong attention to detail
- An organised and proactive approach, with the ability to coordinate multiple activities, follow up on agreed actions and identify potential issues
- Strong communication skills and the ability to explain requirements clearly while bringing different stakeholders together
- An interest in improving processes and ways of working, particularly around client data, standardisation and efficient information flows
- Comfortable working with digital and data tools, with an openness to using approved technology and AI solutions to improve efficiency
If you enjoy combining client relationships, technical understanding and international collaboration, we'd love to hear from you.
-
Client Service Advocate
Il y a 2 jours
Paris, Ile-of-France Arthur J. Gallagher and Co. Temps pleinIntroduction At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we...
-
Client Service Advocate
Il y a 2 jours
Paris, Ile-de-France Gallagher Re Temps pleinIntroduction At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we...
-
Developer Advocate
Il y a 4 jours
Paris, Nouvelle-Aquitaine, France Datadog, Inc. Temps plein 70 000 € - 120 000 € ContratWe are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and...
-
STAGE – RESPONSABLE SERVICE CLIENT
Il y a 3 jours
Paris, Ile-de-France STATION F Temps plein 1 000 € - 1 500 € CDDÀ propos MoEa est une marque de plant-based sneakers créée en 2021 et déjà présente dans 5 pays et plus de 200 points de vente. A nos yeux, les sneakers ont toujours été plus que de simples chaussures. Elles sont notre quotidien, notre histoire, notre culture. Nous sommes les sneakers que nous portons. MoEa est une marque d'inspiration sportswear...
-
Service Management Advocate, EMEA — DevOps
Il y a 4 jours
Paris, Nouvelle-Aquitaine, France Datadog, Inc. Temps plein 70 000 € - 120 000 € ContratUnited States Digital Space LLC seeks a senior Platform Engineer with 5+ years in SRE/DevOps to help our user communities solve problems through strong content and practical demos. You will bridge engineering and storytelling across cloud observability, incident response, and service management.The role emphasizes collaboration with product teams, public...
-
Coordinateur service clients F/H
Il y a 3 jours
Paris, Ile-de-France Fédération Française de Tennis Temps pleinLa Fédération Française de Tennis (FFT), fédération sportive agréée, organise et gère les activités du tennis français et des disciplines associées (padel, courte paume, beach tennis, para-tennis et pickleball), conformément à la législation en vigueur et à ses statuts. Par délégation ministérielle, elle a pour mission de promouvoir,...
-
Commercial sédentaire
Il y a 2 jours
Paris, Ile-de-France L'Usine Nouvelle Temps pleinNotre client est un éditeur de logiciels SaaS spécialisé dans la digitalisation de la gestion des travaux, des achats et des appels d'offres dans le secteur du bâtiment. Après avoir historiquement accompagné les TPE et PME, elle accélère aujourd'hui son développement auprès des grands comptes grâce à une plateforme qui apporte davantage de...
-
Conseiller Service Client sur Site FR/EN
Il y a 2 jours
Paris, France Jobsonboard.work Temps pleinRELOCATIONFor candidates moving to Portugal, the company offers full relocation support:Free flight ticketAirport pickup upon arrivalaccommodationHelp with documentation (AFM, AMKA, bank account)Additional relocation guidance when neededBENEFITSPrivate health insurance from day onePaid training and continuous coachingCareer development and internal...
-
CDI - Responsable Service Client F/H - Erborian
Il y a 17 heures
Paris, Ile-de-France Groupe L'OCCITANE Temps pleinDescription du poste : Nous recherchons un Customer Service Manager capable de structurer, piloter et faire monter en maturité cette organisation, tout en garantissant la continuité opérationnelle dans un contexte exigeant. Ce poste combine construction d’organisation, transformation des processus et excellence opérationnelle. MISSIONS DU POSTE...
-
Manager Expérience Client
Il y a 1 jour
Paris, Ile-de-France Unibail-Rodamco-Westfield Temps pleinUnibail-Rodamco-Westfield développe et opère un portefeuille d’actifs immobiliers à usage mixte, durables et premium dans les villes les plus dynamiques d’Europe et des États-Unis. Reinvent Being Together : Portés par notre raison d’être, nous réinventons le vivre ensemble en créant des lieux uniques et durables, catalyseurs de la vitalité...
