Senior Ivanti ITSM Consultant – freelance, 3 MTH

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Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated Context and job challenges As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to: implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environments redesign and industrialise ITIL processes: incident, problem, service request, and change management implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards. Main objectives lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations deploy the priority modules: incidents, requests, changes, problems, followed by asset management prepare the foundation for the progressive implementation of a CMDB support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle

Key responsibilities
Project management define and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation) coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed) Process design and re-engineering redesign ITSM processes ensuring compliance with both GxP and ITIL standards contribute to the drafting of GxP validation documentation: URS, FS, DS, test protocols, qualification strategy, etc. Implementation and configuration hands-on configuration and parametrization of the Ivanti ITSM platform, including workflows, forms, business rules, roles, notifications, service catalogue elements, and core module setup ability to troubleshoot and adjust configurations directly collaborate with Ivanti Professional Services when needed, while retaining internal ownership of the solution design and configuration organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ) Change management support end-users within a quality-driven framework (training, procedures, validation of user materials) implement change management procedures compliant with GxP traceability requirements Operations and continuous improvement structure governance around ITSM within a quality-compliant and auditable framework ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans Requirements Technical skills at least 5 years of proven experience managing ITSM projects in critical or regulated environments proven hands-on experience configuring and parametrizing Ivanti ITSM solutions in production environments strong command of ITIL v3/v4 frameworks – certification preferred experience working in GxP or equivalent regulatory environments understanding of IT asset management, CMDB implementation, and computer system validation lifecycle ability to combine project leadership with operational intervention on the platform experience in configuration of incident, request, problem, change, asset management, and CMDB-related components within Ivanti Soft skills strong sense of responsibility and documentation rigour ability to communicate effectively with business, IT, quality, and compliance stakeholders solid project management culture, analytical mindset, and results-oriented approach Qualifications Master’s degree (Bac+5) in computer science, software engineering, information systems or equivalent ITIL Foundation certification required Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)