CRM Product Owner

Looking for a new challenge ? Join Eleveight

We are hiring on behalf of our partner  and are looking fo CRM Product Owner   to take on the following responsibilities :

• • Define and own the Microsoft Dynamics 365 product vision, strategy, roadmap, and priorities in alignment with business objectives.
  • Act as the main interface between business stakeholders, IT teams, and implementation partners.
  • Gather, analyze, and formalize business requirements from Sales, Customer Service, Marketing, and other business functions.
  • Translate business requirements into user stories, functional specifications, acceptance criteria, and process definitions.
  • Manage and prioritize the product backlog, ensuring alignment with business value, user needs, and technical constraints.
  • Lead the continuous improvement and evolution of Microsoft Dynamics 365 solutions.
  • Design and optimize CRM business processes, including Customer Management, Account Management, Lead and Opportunity Management, Activities, Pipeline Management, and Customer Service.
  • Work closely with Functional Consultants, Technical Architects, Developers, Data Teams, and Business Analysts to ensure successful solution delivery.
  • Coordinate the implementation of new Dynamics 365 features, customizations, workflows, integrations, and enhancements.
  • Ensure that proposed solutions follow Microsoft Dynamics 365 best practices and the organization's architecture and governance standards.
  • Facilitate workshops, backlog refinement sessions, sprint reviews, product demos, and stakeholder meetings.
  • Define and execute User Acceptance Testing (UAT) and validate delivered functionalities against business requirements.
  • Monitor solution performance, user adoption, data quality, and overall product satisfaction.
  • Define and track KPIs related to CRM adoption, sales productivity, customer engagement, data quality, and business performance.
  • Coordinate release management, deployment planning, change management, and user communication.
  • Support end users through training, documentation, and adoption initiatives.
  • Identify opportunities for process automation, digital transformation, and improved user experience using the Microsoft Dynamics 365 ecosystem.
  • Manage product dependencies, risks, issues, and priorities across different teams and projects.
  • Ensure effective integration between Dynamics 365 and other enterprise applications, data platforms, and business systems.
  • Drive continuous improvement based on user feedback, business needs, product performance, and emerging Microsoft technologies.
  • Ensure alignment with the company's broader CRM, Data, Digital Transformation, and Business Strategy.

Profile required

• Qualifications & Experience

  Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, Engineering, or a related field.

  Experience: Minimum of 5 years of experience 

  Skills & Expertise

  • Strong knowledge of Microsoft Dynamics 365 and CRM solutions.
  • Good understanding of Sales, Customer Service, Marketing, and CRM business processes.
  • Experience in defining product vision, roadmap, backlog, user stories, and acceptance criteria.
  • Ability to translate business requirements into functional specifications and scalable solutions.
  • Experience working in Agile/Scrum environments.
  • Strong stakeholder management and ability to collaborate with business and technical teams.
  • Experience with Dynamics 365 configuration, customization, workflows, and integrations.
  • Good understanding of CRM data, reporting, and data quality.
  • Experience coordinating UAT, releases, deployments, and change management.
  • Knowledge of the Microsoft ecosystem, including Power Platform, Power Automate, Power BI, and Azure, is a plus.
  • Experience with CRM implementation or digital transformation projects is a plus.

  Languages: Fluent ENGLISH is mandatory.

  Personal Qualities

  • Autonomy, rigor, and strong organizational skills.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Strong business and customer-oriented mindset.
  • Ability to work effectively with cross-functional and international teams.
  • Proactive, collaborative, and solution-oriented.
  • Ability to manage priorities, dependencies, and multiple stakeholders.
  • Strong ability to understand business needs and translate them into effective Dynamics 365 solutions.
  • Previous experience in a similar Microsoft Dynamics 365 Product Owner or Consultant role is required
  .

About Eleveight

Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.

We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.