IT & Security Manager - M/F

Il y a 21 heures

Paris, Île-de-France ChargeGuru / Zeplug Temps plein

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About the Role :

We’re looking for an IT & Security Manager to lead our internal IT support function and drive our security posture across the company.

You will manage a 3-person IT support team, ensure operational excellence (SaaS lifecycle, vendors, ticketing, and incidents), and own a practical security roadmap in close collaboration with the CTO.

This is a hands-on role: you will jump into escalations when needed, while also building the processes and tooling that make support and security scalable.

Your Scope:

IT Team Management

Manage and develop a 3-person support team
Run team rituals, distribute workload, and ensure high service quality
Support career development through 1:1s, feedback, and training plans

IT Operations

Track and optimize SaaS licenses (renewals, access rights, usage, cost control)
Own vendor relationships for IT & security tools (selection, renewals, service quality)
Step into ticketing when needed, especially for escalations and high-impact issues
Own and improve the incident resolution process (severity, response, comms, post-mortems, action tracking)

Security:

Run phishing simulation campaigns, security awareness training, and periodic audits
Deploy and manage security tooling; enforce MFA and access best practices
Own the security roadmap and report security posture, risks, and progress to the CTO
Advocate best practices internally (cybersecurity charter, guidance, and enablement)

What Success Looks Like:

Support team runs smoothly with clear ownership and predictable service levels
SaaS footprint is controlled: accurate inventory, proactive renewals, and reduced waste
Incidents are handled consistently with clear communication and measurable improvements over time
Security posture improves pragmatically: strong MFA adoption, reduced risky access patterns, and engaged employees through awareness programs

What We’re Looking For :

Required :

Proven experience of at least 3 years in IT operations / IT management (ideally in a fast-paced environment)
Familiar with AWS security services (IAM, GuardDuty, CloudTrail, etc.)
Prior experience managing or mentoring a support/helpdesk team
Solid security fundamentals: identity & access management, endpoint and account hygiene, awareness programs, incident handling
Comfortable with scripting / automation (bash, Python, PowerShell or equivalent) to troubleshoot, automate repetitive tasks, and integrate tools
Strong process mindset: ability to define lightweight workflows, track KPIs, and drive continuous improvement
Comfortable with vendor management and contract/renewal cycles
Clear communication skills and calm prioritization under pressure
Fluent in both English and French
Ability to decompose complex problems, identify opportunities for improvement, and deliver measurable outcomes through hands-on execution
Excellent communication, interpersonal, and stakeholder management skills

Nice to Have:

Experience with modern security stacks (SSO/IdP, EDR, MDM, SIEM, password managers)
Experience with Salesforce administration (users, permissions, profiles, flows, reporting)
Experience implementing or supporting compliance frameworks (ISO 27001, SOC 2, etc.)
Experience in SaaS-heavy environments with rapid headcount growth

How We Hire:

Intro call with a recruiter (30 min)
Interview with the CTO (45–60 min)
Interview with the CEO (45–60 min)
Team meeting with the IT support team (45 min)

ChargeGuru / Zeplug is an equal opportunity employer. We welcome applications from all backgrounds and experience levels.

IT & Security Manager - M/F

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