Logistics Support Services Manager
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Logistics Support Services Manager (M/F)
MISSION
To ensure the efficient operation of logistics support services (After-Sales Service, returns administration, transportation, and workshop activities). The role also includes planning carrier review meetings and updating related action plans.
Contribute to projects involving the site.
RESPONSIBILITIES
Managerial Responsibilities
- Lead, motivate, and engage the team while promoting Antalis' values.
- With the support of Human Resources, identify staffing requirements, participate in recruitment processes, assess training needs, and support talent development initiatives.
- Conduct performance reviews and support the professional development of team members.
- Promote and ensure compliance within the team with the Group's and Antalis France's Health & Safety, Energy, and Quality policies.
Operational Responsibilities
- Ensure the effective operation of After-Sales Service activities in accordance with quality and performance standards across all business sectors (Print, Office, Packaging, Visual Communication, Solutions, and Intermerchanting).
- Prepare and distribute reports in compliance with established rules and deadlines.
- Organize and schedule carrier review meetings.
- Update carriers' action plans and monitor their implementation.
- Monitor the receipt times of inbound delivery reports.
- Update delivery standards in the CRM system.
- Propose and implement all necessary improvements to enhance service quality, team efficiency, and overall site performance.
This list of responsibilities is not exhaustive and may evolve based on your initiatives and the changing needs of the department.
PROFILE
Education and Experience
- Master's degree in Transportation, Logistics, or a related field.
- Proven experience of at least 5 years in a similar position.
Technical Skills
- Proficiency in Microsoft Office applications and logistics-specific information systems.
- In-depth knowledge of logistics and transportation operations and organizations.
- Team management and leadership experience.
Behavioral Competencies
- Strong listening skills.
- Analytical and synthesis abilities.
- Strong customer and service orientation.
- Availability and responsiveness.
- Diplomacy and coaching skills.
- Effective communication skills with the ability to delegate and convey information clearly.
Reporting Line / Direct Manager
Logistics, Solutions and Supply Chain Director France-Benelux
ADDITIONAL INFORMATION
Location: Tigery (91), France
Working Hours and Conditions: Office-based position
Remote Working Eligibility: Position eligible for regular or occasional remote working arrangements.
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