Operations & Application Support Engineer

Il y a 10 heures

Strasbourg, France Netcompany Temps partiel 370 € Contrat

Gratuit avec email ou Google

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Gratuit avec email ou Google

As an Operations & Application Support Engineer, you will:

Ensure the operational stability, availability, performance, and security of production systems across all environments.
Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
Maintain operational documentation, runbooks, knowledge articles, and incident records.
Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.

Qualifications:

What would make you a fit for the role:

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Minimum 3 years of experience in IT operations, application support, or systems support, including at least 2 years in an L2 support role.
Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
Working knowledge of CI/CD pipelines, configuration management, and automation practices.
Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
Excellent communication skills in English, French is an advantage.
Strong analytical, troubleshooting, documentation, and problem-solving skills.
Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

Additional Information:

On Call Onsite (40% (9 days on average)). Extended Hours Onsite ( 5%, 1d on average)