Data Center Cluster Operations Leader, Data Center InfraOps

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the world's most customer-centric company. As a Cluster Leader, you will lead department heads responsible for data center infrastructure, ensure operational integrity of large-scale network and server systems, drive innovation that benefits our customers, and maintain Amazon's high standards for operational excellence. The ideal candidate combines strategic planning with operational expertise. At Amazon, we value leaders who demonstrate both business unit management skills and the ability to lead large teams effectively. You must be ready to engage directly in operations when needed. If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Lead and supervise a team of Data Center Managers (~ 6 direct reports, ~20 leaders) and 200-250 builders within Regional Data Centers. Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training. Develop, improve, and share operational best practices across the globe. Hiring, managing, and developing the operations management team including data center managers and data center operations technicians. Planning and executing the Infrastructure Operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations. Experience in successful insourcing and/or outsourcing specific tasks balancing internal skillsets with frugality. Continuous improvement of operational processes, procedures, methods, and tools. A day in the life Your day will be a blend of strategic oversight and hands-on problem-solving. You'll navigate complex facility challenges, coordinate with cross-functional teams, and ensure our data centers operate with precision and reliability. From monitoring critical systems to managing project timelines, every moment will be an opportunity to make a significant impact. Basic

Qualifications:
- 10+ years of management experience
- 5+ years of managing managers experience
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- 6+ years of IT infrastructure management, incident management, or related experience
- Experience hiring, developing, and managing high-performing technical teams Preferred

Qualifications:
- Knowledge of building codes and regulations
- Experience owning the operation of a mission-critical team or product
- Experience with large-scale technical operations or large-scale compute farms
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. null