Wholesale Yard Representative

OBJECTIVE / ACCOUNTABILITY Provide knowledgeable, responsive service to wholesale customers while supporting sales, inventory, and daily yard operations for Midwest Groundcovers and Midwest Trading. The Wholesale Yard Representative builds strong customer relationships, promotes products and services, maintains safe and efficient operations, and contributes to sales and profitability goals through dependable service, teamwork, and continuous improvement.

KEY RESPONSIBILITIES
Sales & Customer Service
• Provide timely, knowledgeable, and professional service to wholesale customers through phone, email, and in-person interactions.
• Build customer relationships by understanding needs, recommending appropriate products, communicating policies clearly, and following requests through to resolution.
• Process quotes, orders, payments, applications, invoices, and other customer transactions accurately using Business Central and other company systems.
• Promote Midwest Groundcovers and Midwest Trading products, including seasonal, specialty, and overstock opportunities, while working toward established sales and profitability goals.
• Support customer events, Wholesale Yard activities, U-Pick, tree sales, and other promotional opportunities that strengthen relationships and grow sales. Yard & Operational Support
• Support the daily organization, appearance, and functionality of the Wholesale Yard, displays, Trading products, and customer areas.
• Safely operate and maintain assigned equipment, including forklifts, bucket loaders, tree loaders, and other yard equipment, as trained and authorized.
• Coordinate paperwork, product movement, customer requests, and other operational activities to support an efficient customer experience.
• Participate actively in safety training and maintain a clean, organized, and safe work environment.
• Communicate equipment, facility, product, or safety concerns promptly and help identify solutions. Inventory & Product Knowledge
• Conduct regular nursery and yard walks to stay informed about inventory, plant quality, product availability, and customer opportunities.
• Use Business Central and other company systems to research and communicate current and upcoming inventory information.
• Respond proactively to product shortages, quality concerns, inventory changes, and customer questions, identifying alternatives when appropriate.
• Develop and maintain strong knowledge of Midwest Groundcovers and Midwest Trading products and services.
• Share customer feedback, inventory observations, and market insights with the appropriate teams to support sales, production, and business decisions. Teamwork & Continuous Improvement
• Collaborate with Sales, Production, Inventory, Shipping, U-Pick, and other teams to provide effective customer solutions and maintain smooth operations.
• Participate in training and cross-functional learning to continually develop product, equipment, system, safety, and industry knowledge.
• Support process, procedure, and system improvements that increase efficiency, improve customer service, and strengthen business results.
• Develop proficiency in ROSS reporting and other tools to track sales, inventory, and departmental performance.
• Coordinate, document, and support donation orders and other special projects as assigned. EDUCATION AND / OR EXPERIENCES
• Associate degree or higher in Horticulture, Business, Sales, Marketing, or a related field preferred.
• Two years of horticulture, wholesale, sales, customer service, retail, or related experience preferred.
• Experience with plant material, wholesale operations, inventory, or material-handling equipment is beneficial.
• Bilingual English/Spanish skills are preferred.
• All education and experience levels are welcome as this is a foundation level, career building role. SKILLS AND ABILITIES
• Builds and invests in customer relationships through active listening, positive interactions, clear communication, and dependable follow-through.
• Demonstrates sound judgment and personal ownership by thinking safe, working safe, paying attention to details, and making quality personal.
• Remains positive and solutions-oriented when inventory, product quality, customer needs, or business priorities change.
• Works collaboratively, assumes positive intent, and is easy to work with while contributing to a strong team environment.
• Demonstrates curiosity and a commitment to lifelong learning, improvement, and delivering results for our customers and our business. COMPENSATION INFORMATION
• Base Compensations of $19-$22 per hour
• Performance Based Bonus BENEFITS We believe investing in our employees is key to our success. Eligible team members enjoy a competitive benefits package that includes:
• Medical, Dental, Vision, Long-Term Disability and Voluntary Life Insurance
• Company-paid Short-Term Disability Insurance
• Company-paid Group Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Paid Holidays
• A collaborative, team-oriented workplace recognized as a Top Workplace in 2024, 2025 and 2026

ABOUT THE COMPANY
For more than 50 years, Midwest Groundcovers has been a trusted leader in the Green Industry, growing and propagating more than 20 million premium wholesale plants each year. While groundcovers remain our specialty, our diverse product offering includes evergreens, broadleaves, deciduous shrubs, perennials, ornamental grasses, vines, and native prairie, wetland, and woodland species. We proudly partner with landscape architects, landscape designers, contractors, municipalities, and other green industry professionals to provide innovative plant solutions that promote beauty, durability, and sustainability throughout the Midwest. Our commitment to quality, continuous improvement, and exceptional customer service has made us one of the region's premier wholesale growers. At Midwest Groundcovers, our people are at the heart of everything we do. We're proud to have been recognized as a Top Workplace in 2024, 2025 and 2026, reflecting our commitment to fostering a collaborative, supportive, and purpose-driven work environment where employees can grow both personally and professionally. If you're looking to build a meaningful career with a company that values teamwork, innovation, and a passion for horticulture, we'd love to have you join our team.