AI Forward Deployed Engineer

💻 AI Forward Deployed Engineer 📍 This role can be based in Paris or Toulouse, France ✦ Embedded with enterprise customers | AI & agentic integrations | Hybrid working Build what’s next with us efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we’re bringing that story together under one roof, as your European partner for AI-powered CRM. We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships. Job Overview We’re looking for an AI Forward Deployed Engineer to own AI-powered integrations and the multi-year integration roadmap for 3 to 5 strategic enterprise customers on efficy CRM. You’ll be embedded with their technical teams, onsite or remotely, building custom integrations, workflows and agentic AI automations in their efficy CRM environment. You’ll act as the bridge between our customers and our engineering & product teams, and report to Walter, Director of Solutions for efficy CRM. What’s in it for you? ✓ Direct impact working with strategic enterprise customers ✓ Ownership of AI-driven integrations and long-term customer roadmaps ✓ AI learning: your own Claude licence, weekly training, and shared best practices ✓ Career growth and internal mobility ✓ European SaaS Group exposure ✓ Team events & people experience program

Key responsibilities
• Customer-embedded engineering: act as the dedicated integration engineer for 3 to 5 strategic customers, building and maintaining integrations, workflows and AI automations (you’re always happy to jump on a call with their team)
• Agentic AI deployment: deploy and configure agentic AI capabilities, build intelligent workflows that automate business processes, and connect external AI platforms to efficy CRM within security, data sovereignty and access controls
• Integration roadmap: own each customer’s multi-year integration strategy and drive continuous improvement rather than reactive maintenance
• Technical advisory: join customer planning and tech decisions, and advise on integration patterns, APIs, platform capabilities and emerging technologies
• Product partnership: translate business needs into technical solutions and feed customer insights back to our product teams
• Quality: deliver production-grade, secure, maintainable code, document architectures and integration decisions, and keep solutions aligned with platform updates Who you are
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Experience:
strong software engineering background, with 4+ years in data pipelines, ETL and data quality, and 1+ year in CRM, SaaS or enterprise integrations
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Skills:
REST APIs, webhooks and event-driven architectures; understanding of AI/ML and agentic systems; comfortable across multiple tech stacks
• Customer partnership: experience working embedded or consultative with customer teams, with strong stakeholder management and communication
• Ownership: proactive, autonomous and outcome-driven, balancing innovation with maintainability
• Nice to have: forward-deployed, consulting or customer success engineering background; data privacy and security in enterprise contexts; AI orchestration platforms
• Language proficiency: full professional fluency in French & English
• Hybrid policy: you can come to the Paris or Toulouse office 3 days a week ✦ Ready to make an impact with us? Apply today efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. efficy Group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy Group employee without a valid written search agreement will be considered the sole property of efficy Group. No fees will be paid if a candidate is hired as a result of an unsolicited referral.