QA Communication Specialist
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• Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);
• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
• Track response times and ensure communication SLAs are met;
• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);
• Escalate critical issues and follow up until they are resolved;
• Provide structured feedback to managers based on QA reviews;
• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
• Maintain a record of recurring mistakes and systemic issues within the team;
• Prepare regular reports on communication quality and team discipline;
• Initiate and support process improvements that impact partner communication quality. Experience you’ll need to bring:
• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
• Ability to write clearly, concisely, and professionally;
• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
• Upper-Intermediate level of English. It's a perfect match if you have those personal features:
• Strong sense of responsibility and ownership over quality;
• Ability to provide tactful and constructive feedback;
• System-oriented mindset and focus on process clarity;
• Capability to remain neutral and objective in evaluations;
• Stress resilience and confidence in handling sensitive or conflict cases;
• Proactive attitude and willingness to suggest improvements, not only report issues. Our clients offer competitive benefits to support your professional and personal growth, including:
• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment. Apply, and let your growth journey begin.
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