Learning & Development Manager
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• Define, implement, and oversee the Skills Development Plan in collaboration with managers.
• Monitor training KPIs and prepare reports for HR, senior management, and the Group.
• Facilitate onboarding programs and internal training sessions.
• Ensure compliance with mandatory training requirements and Group standards.
• Contribute to the social report and HR training reports.
• Coordinate the Group’s Talent and Leadership programs (MIT, CMT, EMP, Cross Exposure).
• Support employees in their professional development and career advancement plans.
• Oversee annual performance review and development campaigns.
• Design and facilitate training sessions and managerial development programs.
• Develop the network of internal trainers and foster a culture of learning.
• Coordinate training related to service excellence and Palace standards.
• Supervise and support the Training Coordinator. General
Requirements:
• Proactive and innovative
• Team player with leadership skills
• Strong sense of confidentiality
• Highly organized and detail-oriented
• Fluency in English (daily communication with headquarters)
• Training in HR and experience in the hospitality industry preferred
• Proven experience in a training manager role
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