Customer Success Manager SaaS

About Dastra Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance. Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes. We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra. Why join Dastra?
• Join a fast-growing European SaaS LegalTech company
• Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges
• Take ownership of a strategic customer portfolio
• Become a key expert on a sophisticated SaaS platform
• Work closely with Customer Success, Sales, Product and Tech teams
• Join an experienced, collaborative and ambitious team Your role As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra. You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success. You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases. Your main objectives will be to:
• Successfully onboard and implement Dastra
• Drive product adoption and long-term engagement
• Support change management
• Demonstrate the value delivered by the platform
• Secure renewals and customer satisfaction
• Identify growth opportunities alongside Account Managers Your responsibilities
• Lead onboarding and implementation projects
• Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact
• Drive customer success through regular follow-ups and Business Reviews
• Monitor usage, satisfaction and value
• Anticipate risks and secure renewals
• Identify growth opportunities alongside Account Managers
• Build expertise in data protection, AI governance and compliance
• Share customer insights with Product and Tech teams Your environment You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder. You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams. Our customers are mainly Mid-Market and Enterprise organisations, across French and international markets. During your first 3 to 6 months, you will progressively build your expertise on Dastra, our methodology and your customer portfolio. Who we're looking for
• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
• Strong understanding of SaaS environments, ideally involving complex or technical products
• Experience managing Mid-Market and/or Enterprise customers
• Experience with onboarding, implementation, adoption and change management
• Strong communication and stakeholder management skills
• Strong project management and organisational skills
• Customer-oriented, autonomous and comfortable with complex topics Languages
• French: fluent, bilingual
• English: fluent, bilingual or native level
• German: fluent or bilingual proficiency would be a plus You will work with both French
- and English-speaking customers in an international environment. Compensation & working conditions
• Around €40-47k gross/year + variable compensation, depending on experience
• Ideally based in Paris / Île-de-France
• Hybrid working model with 2 remote days per week
• 5 weeks of paid leave + 10 RTT days
• Meal vouchers and company health insurance
• Annual company seminar and regular team-building events Recruitment process
• Introductory call with Julia, Talent Acquisition Specialist
• Interview with a member of the Customer Success team
• Interview with Jérôme, Director of Operations and co-founder
• Business case and presentation
• Reference check Ready to join us? If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges, and want to become a trusted partner for Mid-Market and Enterprise customers, we'd love to meet you.