Resort General Manager

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in leading European cities including Dublin, London, Paris and Edinburgh, we provide home comforts in prime city locations, designed for the modern traveller. Our mission is to help guests experience the city on their own terms, combining independence and hospitality in every stay. We're a team of doers, thinkers and hospitality lovers, committed to delivering exceptional guest experiences and building a culture we're proud of. We're now hiring a highly energetic and commercially focused Resort General Manager to lead Staycity Disney, and deliver outstanding results across every aspect of the business. As Resorts General Manager, you will have full accountability for your property's commercial performance, guest experience, culture and long-term success. You will lead through your leadership team to deliver sustainable growth, build organisational capability and ensure the property consistently outperforms against its guest, people and financial objectives. This role requires a commercially astute and people-focused leader who can balance strategic thinking with operational execution to drive sustainable growth. As the most senior leader on site, you will set the direction, create accountability, develop future leaders and ensure the property consistently delivers exceptional business results. Benefits
• Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and Earn Scheme – earn up to £/€550
• Education Support to help you develop new skills
• Volunteer Days: 2 paid volunteer days per year
• Employee Assistance Programme (EAP) What We Would Love You To Have:
• Significant experience leading a hotel, aparthotel or similar guest-led operation, minimum 5 years+ experience
• Fluency in English and French is required
• Proven experience delivering strong commercial, financial and operational performance.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, labour management and cost control.
• Strong understanding of revenue management, business planning and commercial performance drivers.
• Experience using data and insight to drive decision-making and improve results.
• Proficiency in hotel systems such as Opera PMS, Optii, ReviewPro and OTA extranets, alongside the ability to quickly learn and adapt to new technologies.
• Exceptional people leadership experience, including developing high-performing teams and future leaders.
• Confidence making decisions and holding accountability for outcomes.
• Strong understanding of guest experience and operational performance.
• Ability to build effective relationships across property and central teams.
• Adaptability, resilience and a continuous improvement mindset.
• Experience with Lean methodology. What You Can Do For Us: Guest Excellence
• Own guest experience performance across the property, ensuring Staycity consistently delivers exceptional experiences that drive loyalty, advocacy and commercial success.
• Use guest feedback, GRI, Brand Standard Audits and other performance measures to identify opportunities, shape priorities and drive continuous improvement.
• lead your teams (Deputy Resorts GM included) and give them the keys to understand and are accountable for how their role and functions impacts guest satisfaction
• Create a culture where guest-centric decision making is embedded across every department and level of the business.
• Champion innovation and best practice that strengthens Staycity's competitive position and enhances the guest experience. Commercial Acumen
• Own the property's P&L and overall business performance.
• Develop and execute annual business plans, budgets and forecasts that support both property and company objectives.
• Drive revenue growth, profitability, productivity and cost performance, ensuring the property consistently delivers against its financial commitments and growth ambitions.
• Use performance data, market trends and competitive insight to identify opportunities, strengthen market position and mitigate risk.
• Build commercial capability across the leadership team, ensuring leaders understand, influence and are accountable for business performance. Culture & Leadership of Others
• Lead, inspire and develop a high-performing leadership team capable of delivering exceptional business results.
• Build a culture of ownership, accountability and collaboration across the property.
• Hold overall accountability for talent attraction, retention, succession planning and leadership development.
• Develop the Deputy Resorts General Manager and wider leadership pipeline, strengthening leadership capability and succession strength across the property.
• Build organisational capability that enables the property to sustain strong performance, adapt to change and support future growth.
• As an ambassador of the company’s vision and strategy, you ensure information flows both ways between headquarters and your property, and you represent management with your teams. Resilience & Adaptability
• Lead the business confidently through periods of growth, change and operational complexity.
• Anticipate commercial, operational, people and compliance risks and act proactively to minimise impact.
• Balance immediate business needs with longer-term strategic priorities.
• Ensure strong governance across health & safety, fire safety, compliance, risk management and brand standards.
• Represent Staycity within the local market, building relationships that strengthen the property's reputation, performance and long-term success. Growth Mindset & Continuous Improvement
• Continuously challenge how the property can improve performance across guest, people, commercial and operational measures.
• Use data, insight and innovation to identify opportunities and translate them into measurable business outcomes.
• Lead improvement initiatives, projects and change programmes that drive productivity, profitability and organisational effectiveness.
• Establish strong operating rhythms and accountability frameworks that drive consistent performance across the business.
• Contribute to Staycity's ongoing evolution by sharing best practice, developing organisational capability and driving sustainable growth. Everything we do is guided by our values: Curiosity, Drive, Kindness, Respect and Collaboration. These values shape how we lead, make decisions, deliver results and create exceptional experiences for our guests and colleagues. We're looking for leaders who bring these values to life every day. Candidates must have current and ongoing right to work in the country of the role applied for.