Senior Customer Success Manager

ABOUT DYLOGY Dylogy builds the Risk Intelligence OS, an agentic knowledge infrastructure for risk oversight and operational decisions in (re)insurance. Our suite turns unstructured, multimodal documents into signals and actions: Discover (detect & observe), Platform (act & orchestrate) and Analyzer (control & follow up). Specialty carriers, reinsurers and brokers use it across France, the UK, Bermuda and the US. Based in Lyon, selected in FinTech Global's InsurTech100 2026. LOCATION Lyon, France. Hybrid; partial remote possible from France only, under conditions; quarterly trips to London ELIGIBILITY Open to EU citizens and candidates already authorised to work in France; no visa sponsorship CONTRACT Permanent (CDI), full-time REPORTS TO CEO PACKAGE Based on

your profile
and experience + variable pay based on

your profile
+ stock options (BSPCE) THE ROLE You come from the insurance market and speak the language of underwriters, claims handlers and risk managers. You make sure every client truly owns its use cases, then you grow each account: upsell is at the heart of the role.

WHAT YOU'LL DO
Account ownership
• Own a portfolio of (re)insurance accounts (specialty carriers, reinsurers, brokers, MGAs) from onboarding to renewal
• Run onboarding: kick-off, data access, use-case framing, success criteria, first value in weeks
• Be the trusted contact for business owners and C-level sponsors Upsell & expansion
• Own the growth of your portfolio: upsell and cross-sell targets, net revenue retention
• Spot expansion opportunities: new products (Discover, Platform, Analyzer), new lines of business, teams and entities
• Build business cases and proposals with clients, and close them with sales and the founders
• Turn every successful use case into the next signed one Use-case appropriation
• Make client teams own their use cases: embed them in daily workflows, train users, appoint internal champions
• Expand each use case: more users, more documents, new processes
• Run workshops that make Gen AI concrete and accessible to business users Value & renewal
• Define and track health scores, usage and ROI; run QBRs and steering committees
• Secure renewals and mitigate churn early Voice of the customer
• Turn client needs into clear, prioritised product feedback for product and engineering
• Build CS playbooks, onboarding kits and user documentation WHAT YOU BRING
• 8 to 12 years in the insurance market: insurer, reinsurer, broker or insurtech
• Solid grasp of the value chain: underwriting, claims lifecycle, wordings and clauses, treaty and facultative, controls and compliance
• Proven B2B customer success or account management with a strong upsell track record: expansion targets met, net revenue retention
• Enough Gen AI fluency (LLMs, agents, document AI) to frame use cases and set realistic expectations
• Commercial mindset: business cases, proposals and negotiation, from operational users to C-suite
• At ease with CRM (HubSpot) and collaboration tools
• Languages: fluent English, used daily with UK, Bermuda and US clients; French a strong plus WHAT WE VALUE
• Resilient: you stay calm and constructive when priorities shift
• Eager to learn: you absorb new tools, domains and feedback fast
• Clear communicator: structured, precise and transparent, with clients and within the team
• Proactive & responsive: you anticipate, act fast and follow through without waiting to be asked
• Startup-ready: autonomy, ownership and high standards are your normal WHY DYLOGY
• Bring AI to the market you know, with clients in four countries
• Work with a founding team of actuaries, AI and engineering experts; short decision loops
• Stock options: share in the value you create
• Shape the customer success function as we scale internationally BENEFITS
• Paid leave: 5 additional days beyond the legal standard
• Health & life insurance: Alan, 100% coverage
• Meal vouchers: tickets restaurant
• Transport: 100% of your public transport pass covered RECRUITMENT PROCESS
• Introductory call: 30 min
• HR interview: 1 h
• Client & upsell case study: 1 h
• Founders interview: 1 h APPLY jobs@dylogy.com Send your resume and a short note Data protection: Dylogy (Novaa Tech SAS) processes your application data for recruitment only, under the GDPR, and keeps it up to 2 years after our last contact. Please share only relevant information. To access, correct or delete your data, write to jobs@dylogy.com; you may also contact the CNIL.