KERING Clienteling

Summary Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of €14.7 billion.

Job Description
Your opportunity As a Clienteling & Client Engagement Intern, you will support the Clienteling Group Office in designing and scaling client development initiatives across Kering Houses. You will contribute to strategic projects aimed at strengthening client acquisition, retention, loyalty, and client lifetime value through enhanced clienteling practices, appointment-based selling, and data-driven client engagement programs. This internship offers a unique opportunity to gain exposure to luxury retail strategy, client development, CRM, retail excellence, data analytics, and international stakeholder management while working closely with corporate and Houses teams. How you will contribute Clienteling Strategy & Best Practices Support the development of Group-wide clienteling frameworks, methodologies, and recommendations Conduct benchmarks of luxury and premium brands on client engagement and appointment-selling practices Identify and document best practices from Kering Houses across client recruitment, retention, client upgrade, VIC engagement, and remote selling Contribute to the preparation of presentations and executive materials for C-level executives and House top management Performance Monitoring & Analytics Support the analysis of clienteling KPIs and performance metrics across Houses Assist in the creation of dashboards and reporting materials related to: Consolidate insights and identify trends, opportunities, and areas for improvement Project Management & Coordination Support the coordination of clienteling projects involving multiple Houses and Group functions Prepare workshops, meetings, and steering committees Track project milestones, actions, and deliverables Facilitate knowledge sharing and collaboration between Houses Client Engagement & Innovation Assist in the design and documentation of client engagement initiatives across physical and digital channels Support research on emerging clienteling trends, AI-enabled client engagement, luxury client expectations, and innovative retail practices Contribute to initiatives related to personalization, client segmentation, appointment selling, and experiential client engagement Who you are Currently enrolled in a Master's degree (Business School, Engineering School, University) with a specialization in Marketing, Strategy, Luxury Management, Data Analytics, or related field Strong interest in luxury retail, client engagement, CRM, and customer strategy Excellent analytical and problem-solving skills Comfortable working with data and synthesizing complex information Strong PowerPoint and Excel skills Excellent written and verbal communication skills in English Ability to work in an international and multicultural environment Organized, detail-oriented, and proactive First experience in consulting, luxury, retail, CRM, marketing, or strategy is a plus Why work with us? During this internship, you will gain exposure to: Luxury clienteling and client development strategy International project management within a global luxury group Executive stakeholder management Client analytics and performance measurement Luxury retail operations and client engagement programs Cross-functional collaboration across retail, CRM, data, and commercial teams Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Student (Fixed Term) (Trainee) Start Date 2027-01-04 Schedule Full time Organization Kering SA