Desk Side Technician
Il y a 2 jours
Nanterre, Ile-de-France
Excis Compliance
Temps plein
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WE’RE HIRING: DESK SIDE / DISPATCH / DEDICATED TECHNICIANS
Ready to grow your IT support career? Join Excis, a UK-headquartered global IT services company committed to innovation, collaboration, and service excellence.
🌍 190+ countries | 6,000+ professionals | 200+ enterprise clients
What You’ll Do
• Provide onsite and field IT support for computers, printers, software, and peripherals.
• Respond promptly to customer issues and support tickets.
• Troubleshoot technical issues across Windows, Apple, and virtual operating systems, depending on role level.
• Install, configure, stage, and deploy IT equipment.
• Maintain accurate inventory, service records, and technical documentation.
• Deliver excellent customer service and keep customers informed throughout the support process.
• Identify recurring issues and recommend practical solutions. What You Need
• Field experience supporting various technologies and IT services.
• Strong customer service, communication, and interpersonal skills.
• A professional attitude, positive mindset, resilience, and a strong sense of urgency.
• Excellent attention to detail and time management.
• Ability to work collaboratively and manage competing priorities.
• Strong troubleshooting skills appropriate to the position.
• For senior-level roles: advanced networking knowledge, including TCP/IP, Microsoft Exchange, and Active Directory, with the ability to work independently. Language Requirements
• Dispatch Technician: Good speaking and reading skills; basic writing skills.
• Dedicated Technician: Good speaking, writing, and reading skills. Why Join Excis?
• Work with a global IT services provider.
• Gain hands-on experience supporting diverse technologies and customers.
• Develop your technical and customer service skills.
• Be part of a collaborative, customer-focused team. 📩 Interested? Apply now and take the next step in your IT support career with Excis
• Provide onsite and field IT support for computers, printers, software, and peripherals.
• Respond promptly to customer issues and support tickets.
• Troubleshoot technical issues across Windows, Apple, and virtual operating systems, depending on role level.
• Install, configure, stage, and deploy IT equipment.
• Maintain accurate inventory, service records, and technical documentation.
• Deliver excellent customer service and keep customers informed throughout the support process.
• Identify recurring issues and recommend practical solutions. What You Need
• Field experience supporting various technologies and IT services.
• Strong customer service, communication, and interpersonal skills.
• A professional attitude, positive mindset, resilience, and a strong sense of urgency.
• Excellent attention to detail and time management.
• Ability to work collaboratively and manage competing priorities.
• Strong troubleshooting skills appropriate to the position.
• For senior-level roles: advanced networking knowledge, including TCP/IP, Microsoft Exchange, and Active Directory, with the ability to work independently. Language Requirements
• Dispatch Technician: Good speaking and reading skills; basic writing skills.
• Dedicated Technician: Good speaking, writing, and reading skills. Why Join Excis?
• Work with a global IT services provider.
• Gain hands-on experience supporting diverse technologies and customers.
• Develop your technical and customer service skills.
• Be part of a collaborative, customer-focused team. 📩 Interested? Apply now and take the next step in your IT support career with Excis