French-Speaking Live Chat Support Agent
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- Anywhere around the world Sunday and Monday: 9am to 6pm CET Contract Type Independent Contractor Responsibilities
* Provide professional and timely customer support via live chat
* Handle customer inquiries efficiently and with empathy
* Troubleshoot technical and account-related issues
* Escalate complex cases when necessary
* Maintain a high level of customer satisfaction
* Accurately document customer interactions and resolutions
* Collaborate with internal teams to improve support processes Qualifications
* Fluent French communication skills (written and verbal)
* Good English communication skills (C1 preferred)
* Strong customer support and customer satisfaction skills
* Experience in technical support and troubleshooting
* Excellent analytical and problem-solving abilities
* Ability to work independently in a remote environment
* Reliable, self-motivated, and detail-oriented
* Previous experience with live chat tools and customer support platforms is a plus
* Must have a working Wise account
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