CDI - Data Analyst CRM H/F/X

Description du poste
The role : Fixed-term contract Position available as soon as possible Based in Paris 17 At the heart of the Clarins Brand Division, data plays a key role in understanding our customers and strengthening our Direct-to-Consumer strategy. Reporting to the CRM Data Manager, you will turn large-scale data into clear, actionable insights to support customer understanding, CRM initiatives and product performance. What you’ll do : Mission 1: Data Analysis & Methodology
• Conduct data analysis leveraging SQL, statistical modeling and AI to answer business questions on customer behavior, CRM and product topics, in line with the Global Data Team's priorities
• Apply the appropriate analytical approach and methodology to frame and structure each study
• Extract, clean and process data to ensure the reliability and relevance of the analysis
• Build clear data visualizations that make analytical findings easy to understand
• Present analysis results to business stakeholders, ensuring findings are clearly understood and usable Mission 2: Dashboard Design & Development
• Build dashboards in Power BI, translating requirements defined with the Global Data Team into clear, reliable visualizations
• Structure data models and queries to ensure dashboards are accurate, scalable and easy to maintain
• Select the right KPIs and data visualizations to make insights easy to understand and act upon
• Collaborate with business stakeholders to gather needs, iterate on drafts and validate the final output
• Document dashboards and present them to business and technical stakeholders
• Maintain the backlog of requested evolutions and ensure the ongoing follow-up and maintenance of existing dashboards Mission 3: Testing & Data Quality Assurance
• Conduct User Acceptance Testing (UAT) on Qlik and Power BI Dashboards, ensuring data reliability and functional compliance before release
• Support the Data Project Manager in checking and validating data across dashboards and analysis
• Identify, document and follow up on anomalies with technical teams
• Coordinate testing phases and timelines with technical teams to ensure on-time, high-quality releases Mission 4: AI-Powered Efficiency
• Use AI to deepen and accelerate studies and analyses
• Test AI-powered tools in day-to-day work and share feedback with the Global Data Team to support the team's adoption roadmap Description du profil : You are :
• Curious, analytical and genuinely interested in new tools, methodologies and innovative ways of working.
• Rigorous and well-organized, with the ability to manage multiple deliverables and stakeholders in parallel.
• A strong communicator, able to adapt your message to different audiences and make complex topics easy to understand.
• Comfortable turning data into clear, impactful stories and presentations.
• A team player with excellent interpersonal skills and the ability to build strong relationships with different stakeholders. You have :
• A Master's degree in Data Analytics, Statistics or a related field, or equivalent experience.
• At least 3/5 years of experience in data analysis, ideally within a retail environment.
• Strong proficiency in SQL and a good understanding of statistical modelling techniques, such as segmentation and scoring.
• Proven experience in dashboard design and data visualization tools, ideally Power BI.
• A rigorous approach to data testing and quality assurance.
• The ability to leverage AI tools to enrich analyses and accelerate your work.
• Fluent English, both written and spoken Nous proposons :
• Over 70 years of expertise in beauty and spa, with our Clarins and myBlend brands
• A caring and inclusive company culture: at Clarins, we believe our people are at the heart of our success. Discover our values and working environment on our Welcome to the Jungle page
• An attractive compensation package, including profit-sharing and incentive schemes
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Benefits:
health insurance, pension plan, transportation, sports & culture, Works Council (CSE), product allocation, company restaurant, etc.
• Development opportunities and a rich training offer, including unlimited access to our Digital Learning platform
• A flexible working environment, with up to 2 days of remote work per week (after 4 months’ seniority)