Certification Programmes officer

The ESC is currently looking for a Certification Programmes officer for a permanent contract, CDI, as soon as possible to work at its headquarters in Sophia Antipolis, France. Major duties and

responsibilities:
Ensure the necessary administrative management for the proper delivery of certification programmes issued by the ESC . The certification project officer must also be able to provide support in the implementation phase of certification programmes. https://www.escardio.org/education/career-development/certification-programmes/ In details: Coordinate and deliver subspecialty exams
• Oversee the full development and delivery process of subspecialty exams, from planning to post-exam reporting.
• Ensure all exams are carried out according to established procedures, maintaining quality, validity, and fairness.
• Support certification committee members throughout the exam preparation and delivery phases.
• Set up and monitor the online exam platform at each stage.
• Respond to candidates’ and committees’ helpdesk requests in a timely and professional manner.
• Prepare and share reports with relevant stakeholders upon request. Manage certification programmes (logbook and recertification)
• Handle and process applications received for certification or recertification.
• Ensure each application complies with defined standards and internal procedures.
• Coordinate communication among all stakeholders (candidates, graders/reviewers, and committee members).
• Respond to inquiries and provide administrative support related to certification activities.
• Maintain and update tracking and reporting dashboards to ensure accurate follow-up.
• Identify and escalate any issues or bottlenecks when needed. Contribute to continuous improvement and process optimisation
• Identify pain points or inefficiencies in existing certification processes.
• Collect feedback from applicants and stakeholders to improve workflows.
• Suggest practical, solution-oriented improvements to simplify and streamline activities.
• Actively participate in discussions on process enhancement and service quality improvement. Profile: Hard

skills:
• Education level Bac +2 / +3 (or equivalent) in Administrative or related field
• Prior experience in roles involving customer service and/or polyvalent administrative positions with varied responsibilities
• Proficiency with basic office software (Excel, Smartsheet, Word, PowerPoint, Zoom, etc.)
• Excellent verbal and written communication skills in English
• Strong ability to follow structured processes and established procedures. Soft

skills:
• Organised and autonomous with strong attention to detail
• Tactful and able to work collaboratively across multiple teams and stakeholders
• Team spirit, flexibility, and solution-oriented mindset
• Systems
- and customer-oriented approach Application:
• A cover letter
• A CV
• Your availability (notice period, relocation, work permit...)
• Your salary expectations (gross / year)

Conditions:
- Non-cadre status,
- 37h30/week + RTT days
- Fixed salary + 13th month and vacation bonus (1%)
- Lunch vouchers
- Possibility of teleworking up to 3 days a week, after two months' integration at ESC + fixed daily allowance
- “Compte épargne temps”
- Employee savings scheme: PERCO
- CSE benefits Who we are: The European Society of Cardiology (ESC) is a leading non-profit organisation representing over 100,000 cardiology professionals worldwide. Its mission is to reduce the burden of cardiovascular disease. The ESC delivers innovative education, supports cutting-edge research, and sets clinical practice standards through a broad network of sub-specialty associations, working groups, and councils. Visit our website to learn more: www.escardio.org As part of its diversity policy, the ESC is an equal opportunity employer. The ESC is a signatory of the “Activateur de Progrès” charter, promoting the belief that disability is a powerful driver of innovation and a key to building a more inclusive and equitable model in support of equal opportunities. https://www.activateurdeprogres.fr/company/societe-europeenne-cardiologie All applications will be carefully reviewed. Thank you for your interest in the European Society of Cardiology. However, if you do not hear from us within three weeks, please consider that we are not able to proceed with your application.