Change Management Consultant

Il y a 9 heures

Valbonne, Provence-Alpes-Côte d'Azur, France emagine Télétravail Temps plein 375 €/jour
Are you a motivated Change Management Consultant with 3+ years' experience and an interest in Salesforce, CRM or Customer Success transformation? emagine has an opportunity for you to support adoption of two major Customer Success and Marketing transformations for a world-leading brand. Skills & Experience
• 3+ years in Change Management
• Experience supporting business or digital transformation programs
• Stakeholder analysis and engagement, change impact assessment, and readiness assessment
• Communications planning and execution, plus training and enablement
• Adoption measurement and reporting
• Experience with CRM, Customer Success, Marketing or Salesforce is a plus
• Experience in global, multicultural teams
• Fluent English, written and spoken
• Good presentation and facilitation skills Tasks & Deliverables
• Support change strategies and detailed change plans
• Map impacted stakeholder groups and build engagement plans
• Create change narratives, key messages, FAQs, presentations and success stories
• Support training needs assessments and coordinate training deployment
• Define and track adoption indicators, and build readiness and adoption dashboards
• Collect user feedback, flag adoption risks and recommend mitigations
• Support post-go-live adoption and continuous improvement What You Will Work On
• A Customer Success transformation on Salesforce (Customer 360, AI-powered health scores, digital success plans, workflow automation)
• A Marketing migration to Salesforce Marketing Cloud and Data Cloud Why join
• Ready for a step up? Build hands-on experience on a flagship Salesforce and AI-enabling transformation for a world-leading brand
• Long-term engagement (12+ months)
• Collaborative team that values autonomous, self-starting people Other Details
• Start: ASAP
• Duration: 12 months +
•

Location:
Fully remote
• Rate: €375/day Apply with your latest CV or reach out to Brendan to find out more.