Transition Manager

As TCS France accelerates new programs across IT Infrastructure, Cloud, Application Support and SAP, the Transition Manager is accountable for end-to-end service transition from current state to steady state operations. The role ensures a controlled, risk-managed handover of services (people, process, technology, governance and tooling) while protecting business continuity, service levels and customer experience. 1. Purpose & Scope
• Lead transitions for new logos, renewals, vendor takeovers, carve-ins/carve-outs, and major transformations impacting Run services.
• Cover service lines including IT Infrastructure (EUC, Network, Data Center, Workplace), Cloud (AWS/Azure/GCP, landing zones, migrations), Application Support (L2/L3, DevOps-enabled support), and SAP (AMS, S/4HANA programs, integrations).
• Own transition governance, planning and execution across onsite/offshore teams and partner ecosystems, ensuring readiness for steady-state operations.
• Ensure compliance with contractual obligations, security and regulatory requirements (e.g., data protection, audit controls), and TCS delivery standards. 2.

Key Responsibilities
2.1 Transition Lifecycle Management (E2E)
• Initiation & Due Diligence: Confirm scope, assumptions, constraints, stakeholders and success criteria; perform discovery of current services, tools, assets, SLAs/OLAs, volumes, environments, risks and dependencies.
• Transition Planning: Build an integrated transition plan (workstreams, milestones, deliverables, RACI, resourcing, budget), define acceptance criteria and entry/exit gates, and establish governance cadence.
• Knowledge Acquisition & Documentation: Drive knowledge transfer from incumbent teams/vendors; create/update runbooks, SOPs, architecture diagrams, CMDB/service maps, support model, and escalation paths; validate knowledge via walkthroughs and simulations.
• Process & Tooling Readiness: Ensure ITIL processes (Incident/Problem/Change/Request/Knowledge/Asset) and tool configuration (ServiceNow or equivalent), monitoring, alerting, access management and reporting are ready for operations.
• Service Transition & Cutover: Plan and execute cutover/go-live, including access provisioning, operational handover, on-call rosters, parallel run (if needed), and communications; manage hypercare and warranty periods.
• Service Acceptance & Stabilization: Obtain formal sign-offs, baseline KPIs, confirm SLA achievement, and transition into BAU governance with continuous improvement backlog. 2.2 Governance, Reporting & Stakeholder Management
• Set up and run transition governance (SteerCo, weekly transition reviews, RAID reviews, daily cutover calls as required).
• Own RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation plans, escalations and decision making.
• Provide consolidated reporting on progress, readiness, budget, resourcing, quality and key decisions to Delivery/Program leadership and the customer.
• Coordinate with internal teams (Delivery, ISM/Security, Architecture, HR/RMG, Finance, Procurement, Legal, PMO) and external partners/vendors.
• Manage customer communication plan: stakeholder mapping, expectations, status reporting, and change impacts during transition. 2.3 Service-Line Specific Focus Areas Service Line Typical Transition Activities IT Infrastructure Asset & access discovery; monitoring onboarding; EUC/site readiness; network/DC operations handover; vendor & contract alignment; runbooks and on-call setup. Cloud Landing zone & platform readiness; migration factory onboarding; security/IAM patterns; FinOps baseline; backup/DR; SRE/DevOps operating model definition. Application Support L2/L3 support model; ticket queues & SLAs; environment access; release & change calendar integration; knowledge base and defect triage; observability & automation readiness. SAP Programs / SAP AMS Landscape discovery (ECC/S/4, BW, PI/PO/CPI, BTP); interface inventory; transport & release governance; batch/IDoc monitoring; business process alignment; cutover and hypercare planning with business. 3. Qualifications & Experience
• 10+ years of experience in IT delivery with at least 6 years leading service transitions, transformations or complex run engagements.
• The candidate should be AI proficient.
• Proven track record transitioning multi-tower services (Infrastructure/Cloud/App Support and/or SAP) with onsite/offshore delivery models.
• Strong program/project management skills with experience managing integrated plans, budgets, resources and governance.
• Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience.
• Experience working in French and international environments; ability to engage confidently with senior customer stakeholders. 4. Skills & Competencies
• Transition & Service Management: ITIL-based service transition, service acceptance, operational readiness assessments, knowledge management, SLA/OLA design, early life support/hypercare.
• Governance & Controls: RAID management, dependency mapping, milestone tracking, quality gates, auditability, and contractual compliance.
• Stakeholder Management: Strong communication, negotiation and influencing skills; ability to manage multi-vendor and multi-cultural teams.
• Technical Breadth: Working understanding of infrastructure, cloud platforms, application support operations and SAP landscapes; ability to challenge and validate technical readiness with SMEs.
• Tooling: Service management tools (e.g., ServiceNow), project planning tools (MS Project/Jira), collaboration tools (Teams/Confluence), monitoring/observability basics.
• Language: Fluent English required; French strongly preferred for client-facing roles in France.
• Certifications (Preferred):
• ITIL v3/v4 Foundation (or higher)
• PMP / PRINCE2 / Agile certifications (SAFe, Scrum Master) as applicable.
• Cloud certifications (AWS/Azure/GCP) – at least Associate level preferred.
• SAP certifications or SAP Solution Manager / AMS experience (for SAP-focused transitions).