Cloud Desk Operations Specialist

• Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway, Cloud Temple and more?
• Are you eager to join a team of talented experts and grow your knowledge in an agile environment?
• Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation? Practical Information:

Location:
Montpellier | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa

Requirements:
Valid Visa for France | Language

Requirements:
English and French at a professional level | Learn more: softwareone.com As our new Cloud Desk Operations Specialist, your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers.

Key Responsibilities
• Register and onboard new customers and activate subscription contracts with service providers
• Deliver solutions and services while managing invoicing and providing customer support
• Assist customers in optimizing and simplifying cloud service management
• Train customers on ordering and billing tools
• Coordinate service deployments with technical teams for complex solutions
• Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.) Job Requirements
• Proven hands-on experience in customer success within cloud services
• Background in delivering IT solutions with Cloud solutions providers

What we offer
Our company benefits vary based on your location, but always include:
• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere but also visit the local office to deliver excellence in team relationships
• Lifelong

education:
A variety of training and development opportunities
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.