Front Desk Manager

Company Description Les Riviers is a countryside hotel opening in March 2027 in Haute-Isle, along the Seine, a few minutes from Giverny and less than an hour from Paris. The property will offer 67 nature-facing rooms, a restaurant with bar, a spa with indoor and outdoor pools, sauna and hammam, and L’Épicerie du Lapin Savant, a space dedicated to local products, workshops, and community events. Designed as a living, village-rooted destination, Les Riviers will host stays focused on nature, well-being, residential seminars, team retreats, and celebrations. Between gardens, river, and private islands, the hotel encourages guests to slow down, reconnect with the environment, and share meaningful moments. Inspired by the Seine Valley and the heritage of Giverny, Les Riviers is being created as a place of hospitality, care, and inspiration, where every detail supports a restorative yet vibrant experience. Role Description The Front Desk Manager is a full-time, on-site role based in Paris, overseeing all front desk operations to ensure a welcoming and efficient guest experience. Daily responsibilities include supervising front desk team members, coordinating check-in and check-out processes, managing reservations and room assignments, and resolving guest inquiries or issues in a timely and professional manner. The role also involves monitoring customer satisfaction, optimizing front office procedures, and ensuring accurate handling of payments and guest information. The Front Desk Manager collaborates closely with housekeeping, restaurant, and spa teams to maintain seamless communication and service continuity. This position contributes to setting service standards, training front desk staff, and supporting a culture of attentive, guest-focused hospitality aligned with Les Riviers’ values. Qualifications
• Strong Customer Service and Customer Satisfaction skills, with a focus on creating a welcoming and positive guest experience.
• Experience in Receptionist Duties, including check-in/check-out, front desk coordination, and lobby management.
• Excellent Communication skills for interacting with guests, teams, and external partners in a clear and professional manner.
• Proficiency in managing Reservations, including booking systems, room allocation, and schedule coordination.
• Previous experience in hotel front office or hospitality management, ideally in upscale or boutique properties.
• Ability to lead, train, and motivate a diverse front desk team; strong organizational and problem-solving abilities.
• Comfort with hotel management software, basic reporting, and handling cash and digital payments accurately.
• Fluency in French and strong proficiency in English; additional languages are an advantage.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.