Cargospot System Specialist

About WhiteCrow We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams. About our client Our client is a globally recognized organization headquartered in Southeast Asia, specializing in aviation support services, air cargo handling, ground operations, and institutional food solutions. The company provides a wide range of services, including passenger assistance, ramp and baggage handling, aviation security, aircraft cleaning, and laundry operations for the aviation sector. Beyond aviation services, the organization operates large-scale central kitchens and food production facilities, catering to airlines, corporate clients, and institutions across diverse cuisines and service formats. With a strong presence across Asia-Pacific, Europe, the Americas, the Middle East, and Africa, the company supports global travel, trade, and logistics through an extensive international network, further strengthened by strategic acquisitions in recent years. Job

Location:
Charles de Gaulle Airport France

About the role
• Looking for a Cargospot System Specialist to support and optimise the Cargospot system across the EMEA region.
• The role will focus on Level 2/3 functional support, troubleshooting, system configuration, business requirements and system enhancements. You will work closely with Operations, Finance, internal Cargospot teams and external technical partners to ensure the system effectively supports business needs.
• Strong hands-on Cargospot experience is essential. Knowledge of billing processes is an added advantage. As a Cargospot System Specialist, you will be responsible for...
• Providing Level 2/3 functional support for Cargospot, including troubleshooting and resolution of complex system issues.
• Investigating and managing system support tickets through to resolution.
• Supporting Cargospot configuration, administration, and functional optimisation.
• Understanding business requirements from Operations and Finance and assess how these can be supported within Cargospot.
• Translating business requirements into clear specifications for technical/development teams.
• Coordinating system enhancements, including testing, feedback, and releases.
• Working with external technical partners on system developments and enhancements.
• Supporting users with Cargospot queries and provide training where required.
• Identifying opportunities to improve system functionality, processes, and user experience.
• Supporting billing and revenue-related requirements, including investigating billing discrepancies and supporting month-end validation.
• Analysing system/data issues and identify trends or opportunities for improvement.
• Working with stakeholders across Operations, Finance, Cargospot and external technology partners.
• Supporting wider regional applications activities when required. What you already have... Essential:
• Strong hands-on experience with Cargospot.
• Experience in Cargospot functional support, administration, configuration, or optimisation.
• Good understanding of air cargo operations and processes.
• Strong troubleshooting and problem-solving skills.
• Ability to understand business requirements and translate them into system solutions.
• Experience with system testing and release processes.
• Strong communication and stakeholder management skills. Advantageous:
• Experience with Cargospot billing, pricing, or revenue-related processes.
• Experience working with external technology/development partners.
• Data analysis, reconciliation, and reporting experience.
• Knowledge of Power BI or Crystal Reports.
• French language skills.
• Experience using AI tools for automation, validation, or anomaly detection.