After-Sales Service Manager
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Key Responsibilities
- Service Network Development: Identify, recruit, contract, and manage after-sales service partners across France, ensuring adequate service coverage and partner performance.
- Customer Complaints & Service Quality: Coordinate complaint resolution, identify root causes, and implement corrective actions to improve service quality and customer satisfaction.
- Spare Parts Management: Coordinate spare parts availability and delivery with service partners and internal supply chain teams to minimize repair delays.
- Technical Support & Training: Provide technical guidance and troubleshooting support for residential air conditioning products, train service partners, and communicate field feedback to internal teams. Key Requirements
- Technical Background: Solid knowledge of residential air conditioning systems, troubleshooting, maintenance, and repair. Experience in commercial HVAC is a plus.
- Service Network Management: Proven experience in developing and managing after-sales service partners, service operations, or technical service networks.
- Industry
Experience:
At least 3 years of relevant HVAC or air conditioning experience, including 2+ years in after-sales service, technical service, or service network management.
- Language & Communication: Professional working proficiency in both French and English, with strong communication, coordination, and problem-solving skills.
What We Offer
- The opportunity to build and develop AUX's after-sales service network in France.
- An international working environment with collaboration across local and global teams.
- The opportunity to make a direct impact on service quality and customer satisfaction.
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