Technical Support Engineer
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• Own complex customer incidents, from technical diagnosis and root cause analysis to workaround and resolution.
• Prepare and execute technical PoCs with PreSales: integration, configurations, interoperability tests and customer validation.
• Investigate voice signalling, media and IP connectivity through traces, logs, packet captures and lab reproductions.
• Work with R&D on defect analysis and fix validation; occasionally deliver customer, partner and internal technical training or workshops.
• Participate in the 24/7 on-call rotation.
Your profile
• Strong hands-on VoIP/SIP expertise: SBCs, SIP/SDP call flows, RTP/media and advanced troubleshooting.
• Solid IP networking knowledge: routing, switching, TCP/IP, VLAN, NAT, QoS and VPNs.
• Traditional telephony (ISDN BRI/PRI, FXS/FXO), TDM/IP interworking and operator interoperability.
• Proven experience in telecom/network technical support or engineering, with hands-on voice troubleshooting;
• Fluent professional English is a must.
• Structured problem-solving, end-to-end ownership, autonomy and confident customer communication. Recruitment process : At Ekinops, we believe diversity makes us stronger We hire talents based on skills, experience, and potential—nothing else. No matter your age, gender, background, or abilities, what matters to us is what you bring to the team. Join us and thrive in an inclusive, open-minded workplace where everyone has a voice 3 interviews:
• 1st with CSO Director
• 2nd with HR
• 3rd with VP Customer & R&D Operations
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