Field Services Engineer

Field Service Engineer (Healthcare Technology)

Location:
Rhône-Alpes / South-East France (Home-Based) Company: Spacelabs Healthcare About Spacelabs Healthcare At Spacelabs Healthcare, our mission is to advance healthcare through continuous innovation, delivering technology that improves both clinical and economic outcomes. Our scalable monitoring and diagnostic solutions provide clinicians with critical patient information across hospital networks and remote care environments, supporting safer, more efficient, and better-informed healthcare decisions. Why Spacelabs? Because lives depend on what we build. The Opportunity We are seeking a highly motivated Field Service Engineer to join our Service team in France, supporting healthcare facilities throughout the Rhône-Alpes and South-East regions. This is a customer-facing position requiring a strong technical background, excellent problem-solving skills, and the ability to work independently while maintaining close collaboration with colleagues across Sales, Service, and Technical Support teams. You will be responsible for installing, maintaining, troubleshooting, and repairing Spacelabs Healthcare equipment, ensuring customers receive exceptional technical support and service throughout the lifecycle of our solutions.

Key Responsibilities
Customer Service & Technical Support
• Respond to customer service requests within your territory in line with company service standards and contractual commitments.
• Plan and coordinate both corrective and preventive maintenance visits.
• Diagnose and resolve technical issues on Spacelabs monitoring and diagnostic systems.
• Perform repairs to component and sub-assembly level where applicable.
• Complete detailed service intervention reports following each customer visit.
• Escalate technical issues through the appropriate quality and reporting channels. Installation & Training
• Install, configure, and commission new medical devices and systems.
• Perform software updates, upgrades, and system modifications.
• Deliver user training and technical training to healthcare professionals and biomedical departments.
• Support clinical evaluations, demonstrations, and product presentations when required. Territory Management
• Manage service activities across a large geographical territory with a high degree of autonomy.
• Ensure all service documentation is completed accurately and on time.
• Maintain service inventory, spare parts, and field service equipment.
• Provide regular activity and performance reports. Commercial Support
• Identify opportunities for service contract renewals, upgrades, and chargeable repairs.
• Promote Spacelabs Healthcare products and services during customer interactions.
• Support sales activities through strong customer relationships and technical expertise. Team Collaboration
• Work closely with internal service, technical support, sales, and administration teams.
• Provide technical assistance and support to colleagues across the organisation.
• Participate in domestic and international projects and assignments as required. Required Qualifications & Experience Essential
• Bac +2 minimum in Electronics, Biomedical Engineering, Computer Science, Medical Technology, or a related technical discipline.
• Previous experience as a Field Service Engineer, Biomedical Engineer, or Medical Device Technician.
• Strong electronics troubleshooting and fault-finding skills.
• Fluent French and professional English communication skills, both written and spoken.
• Valid Category B driving licence.
• Ability to work independently and manage priorities effectively.
• Excellent customer service and communication skills.
• Willingness to travel extensively within the assigned territory. Preferred
• Experience supporting:
• Patient Monitoring Systems
• Diagnostic Cardiology Equipment
• Networked Medical Device Solutions
• Experience working in hospitals, healthcare facilities, or medical device environments.
• Strong IT skills, including:
• Windows operating systems
• Networking infrastructure
• Databases and application software
• Experience managing a large geographical service territory.
• Knowledge of medical device regulations and healthcare environments. Pay Range €44,000 to €48,000 Annually Compensation The above range represents base pay only. Final compensation will be determined based on factors such as job level, geographic location, start date, professional experience, job-related knowledge and skills, and educational background, alongside prevailing market, and business considerations. Total Rewards Base salary forms one component of a broader total rewards package. Depending on local eligibility and company policy, employees may also benefit from health insurance options, access to pension or retirement savings plans, life assurance, accidental death, and dismemberment (AD&D) cover (where applicable). Employees are entitled to paid time off, including annual leave, public holidays, bereavement leave, and time off for civic duties.