Customer Success Specialist

Il y a 4 mois

Eu, Normandy, France bookingbird.io Temps plein
At Bookingbird, great support means more than answering questions
- it means helping customers truly grow. You’ll be the go-to person for users learning the platform and building their booking workflows. What You’ll Do
• Onboard and train new customers through personalized sessions and chat support.
• Help configure payment integrations, automations, and ticketing workflows.
• Collect user feedback and work with product to improve usability.
• Build customer resources
- FAQs, guides, and tutorials. What You’ll Bring
• 1–3 years of experience in SaaS support or onboarding.
• Strong communication skills in English (German is a plus).
• Empathy, patience, and curiosity for how businesses operate.
• Bonus: experience with Stripe, Notion, or other SaaS tools. Why Bookingbird You’ll be the bridge between our technology and the real people who use it
- helping make their daily work easier, faster, and more human.