Operations Associate

')"> Back to roles Operations Associate Location Paris Department Operations Engagement Freelance Apply for this job operations-associate https://apply.structure.fi/apply/ Overview We are looking for an Operations Associate to help run and continuously improve the systems and processes that keep our business moving. You will partner with cross-functional teams (Operations, Finance, People, and Leadership) to streamline workflows, strengthen controls, and improve the day-to-day experience for internal teams and customers. This is a freelance mission, not a salaried position. This is a hands-on role: you will execute core operational activities while identifying bottlenecks and implementing pragmatic improvements.

Key responsibilities
• Own and execute key operational processes end-to-end across the organization.
• Build, document, and continuously improve SOPs, templates, and workflows to reduce friction and increase consistency.
• Track operational KPIs (cycle time, SLA adherence, backlog, error rates), identify root causes, and drive corrective actions.
• Support tooling and systems: maintain data quality in CRM/ERP/helpdesk tools; propose automations and integrations.
• Manage operational projects (process rollouts, tool migrations, compliance improvements, reporting packs) with clear timelines and stakeholders.
• Deliver scoped operational improvements (SOPs, workflows, reporting packs) against agreed objectives and timelines. Qualifications Education
• Bachelor's degree in Business Administration, Operations Management, or a related field. Experience
• 2–4 years of experience in Operations, Business Operations, Office Operations, Supply/Logistics Ops, Customer Ops, or a similar role. Skills
• Strong process mindset: you enjoy turning ambiguity into structured workflows and repeatable playbooks.
• Operational rigor: organized, detail-oriented, and comfortable handling sensitive or time-critical work.
• Analytical comfort: strong Excel/Google Sheets skills; ability to interpret data and present actionable insights.
• Excellent written and verbal communcation; able to coordinate across teams and follow up effectively.
• Proactive, ownership-driven attitude: you identify problems before they escalate and propose solutions. Nice to have
• Experience in a high-growth environment (startup/scale-up), shared services, or complex multi-stakeholder operations.
• Familiarity with tools such as Salesforce/HubSpot, Zendesk/Intercom, Notion/Confluence, Linear, Zapier/Make.
• Strong ability to leverage AI tools

What we offer
Perks
• Competitive day rate (TJM), set per mission and invoiced by you."
• On-site working environment available at our Paris office (desk space and equipment) for the time spent on the mission. Culture
• A high-impact mission with broad scope across operations.
• Opportunity to work closely with founders and make a real impact.
• Casual and collaborative work environment.
• A team that values rigor and high standards.