Sales Administrator
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• Receive, review and enter customer orders into the ERP system.
• Verify order compliance, including prices, terms, discounts and stock availability. Logistics Follow-up and Coordination
• Track each order through to delivery, in coordination with the logistics service provider.
• Keep customers informed of order progress and manage contingencies such as delays and stock shortages.
• Handle delivery-related disputes together with the logistics service provider. Invoicing and Financial Management
• Monitor the delivery status of customer orders.
• Issue and verify invoices, and manage credit notes and invoicing disputes.
• Track outstanding customer receivables and carry out payment follow-up and reminders. Customer Service and After-Sales Support
• Act as the primary point of contact for customers and for the sales team.
• Handle complaints, manage product returns and maintain after-sales files. Tools and Reporting
• Work proficiently with EDI, ERP systems and the office suite, with particular emphasis on Excel.
• Contribute to dashboards and to the management of key performance indicators (KPIs).
• Maintain the customer and product database within the ERP system. Skills and Qualities Required Technical Skills
• Proficiency in ERP/CRM tools (SAP, Salesforce, etc.).
• Command of invoicing processes.
• Excellent command of Excel and the full office suite.
• Professional English (written). Personal Qualities
• Rigour and precision.
• Responsiveness and the ability to manage priorities.
• A customer-service mindset and excellent interpersonal skills. Education and Experience
•
Education:
two to three years of higher education (Bac+2 to Bac+3 — BTS, DUT or Licence Professionnelle) in Commerce, Management or Accounting.
•
Experience:
sales administration or commercial support working experience is preferred.
• Experience in processing Amazon orders will be considered an advantage.
• Ability to use Chinese, English and French as working languages is preferred.
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