International Logistics Coordinator

💡 Purpose of the role: Treat every client order as a project and drive it from confirmation to invoice. Sit at the crossroads of Sales, Supply Chain, Quality, Finance, carriers, suppliers and clients — in France and internationally — and make sure every shipment leaves on time, at the right cost, with the right documents, while the client always knows where it stands. 👊 Impact on the business: Reliable execution turns a signed order into revenue and a repeat client. This role protects the order-to-cash cycle, client satisfaction and margin — and offers a front-row seat on how an international scale-up runs. Top 5 Success Factors What defines success in this role — month 3: autonomous on standard orders
· month 6: owner of a client portfolio
· month 12: driving improvements Run orders end to end — autonomous on standard orders by M3, own a client portfolio by M6, ≥95% on-time delivery by M12 ➡ On-time delivery rate %, order-to-invoice lead time, invoicing accuracy % Paperwork right first time — 100% of shipping/customs documents checked before booking by M6, no shipment blocked >48h for documents by M9 ➡ Documentation accuracy %, customs clearance success rate Client's single point of contact — proactive status on 100% of shipments by M6, ≥90% of issues resolved or escalated within 24h ➡ Client satisfaction score (≥8/10), issue resolution time, COA compliance rate One improvement project delivered by M12 — new route or carrier, booking checklist or Odoo workflow, with a measured gain ➡ Project delivered on time, logistics cost per shipment (−10% on scope), savings % Clean data & compliance — ≥99% Odoo accuracy on own orders, full food safety and trade compliance ➡ Odoo data accuracy %, non-conformity rate, HACCP audit score

Key Responsibilities
Order Project Management (order-to-invoice)
• Take each confirmed order as a project: plan steps, owners and deadlines from pickup to delivery and invoicing
• Check the order is ready before anything is booked: client go-ahead, product availability, quality release, documents
• Track every shipment in real time, anticipate delays and fix issues before they reach the client
• Make sure invoicing follows delivery milestones, accurately and on time Customer Focus
• Be the single operational point of contact for your clients on order status, documents and incidents
• Communicate proactively: share status, problems and solutions before the client has to ask
• Send the Certificate of Analysis (COA) with every single client order delivery
• Turn recurring client feedback into concrete fixes International Coordination with Partners
• Brief and follow up freight forwarders, customs brokers, carriers, warehouses and suppliers
• Prepare and check shipping and customs documents: commercial invoice, packing list, certificate of origin, phyto and health certificates
• Compare quotes and help choose the best option on cost, lead time and reliability Internal Coordination
• Align Sales, Supply & Scheduling, Quality and Finance on each order: who does what, by when
• Run short, effective coordination points and keep shared tools (Odoo) up to date
• Escalate early and clearly when a decision is needed Continuous Improvement
• Track your KPIs and spot what slows orders down or costs too much
• Lead improvement projects: new routes or carriers, checklists, Odoo workflows, process documentation
• Actively contribute as a member of the HACCP Food Fraud and Food Defense team

Profil recherché
Critical Skills and Competencies
• Master's degree (Bac+5) from a Tier 1 business school, engineering school or agronomy / food science school (agro) — supply chain, operations or international trade majors welcome, not required
• 1 to 5 years of experience in logistics, supply chain and/or project management — internships and apprenticeships (alternance) count
• Project management: you have led projects with deadlines, several stakeholders and a deliverable (internship, apprenticeship, gap year, student association)
• Customer focus: you know that client satisfaction drives the business, and you act before being asked
• Communication

skills:
clear and concise in writing and on the phone, comfortable with partners from different cultures
• Rigour and organisation: you juggle several files at once without losing a detail
• Analytical mindset: at ease with numbers and Excel; you measure before you conclude
• Ownership and composure: you take charge of a problem and see it through, even under pressure
• Fluency in both French and English, written and spoken; a third language is a plus Deep logistics expertise is a plus, not a must — we will train you on
• Incoterms, customs procedures and international trade documentation
• Freight management (sea, air, road) and working with forwarders and customs brokers
• Odoo ERP and the Hubcycle order-to-invoice process
• Food safety requirements (HACCP) applied to transport and storage Reporting Structure & Collaboration Reporting line: Supply Chain Director This role requires regular and close interaction with:
• Logistics & Coordination Managers — day-to-day buddies and escalation
• Sales team — order confirmation and client delivery commitments
• Supply & Scheduling teams — flow coordination and order execution
• Quality team — compliance and non-conformity management
• Finance team — invoicing accuracy and cash collection
• External freight forwarders, customs brokers, carriers, 3PL warehouses, suppliers and clients

What We Offer
• A structured onboarding: shadowing the Logistics & Coordination team, then a progressive handover of a client portfolio
• Real responsibility from month 3, with a manager who coaches you
• A cross-functional role with exposure to Sales, Supply Chain, Quality and Finance in an international scale-up
• A growth path towards Logistics & Coordination Manager or other operations and supply chain roles
• Budget: 38–43 k€ gross/year, depending on profil and experience. Recruitment process :
• Exploratory video call with HR
• Deep Dive video call with Manager
• Case strudy preparation (at home) and presentation to C-Levels (potentially on-site).