AI Customer Management Internship
Il y a 3 mois
Eu, Normandy, France
GWNAI
Temps plein
400 € CDD
Gratuit avec email ou Google
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Gratuit avec email ou Google
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About The Role
We are SOT Academy, a platform and movement that helps people turn AI into real business results. This short-term internship is built for someone who wants to learn how a modern AI-first customer operation runs, while having a real impact on customer success and retention.
What you'll do
• Be the first point of contact for new and existing customers
• Onboard new members and guide them through their first wins
• Manage support across email, chat, and our AI assistant
• Spot upsell opportunities and convert happy users into expansion revenue
• Improve our help content, FAQs, and AI assistant prompts based on real conversations
• Report customer insights back to product and marketing weekly What we're looking for
• Available for a focused stint under 3 months
• Excellent written English; extra languages are a strong plus
• Empathetic, calm under pressure, and obsessed with details
• Comfortable using AI tools daily (ChatGPT, Claude, Notion AI, etc.)
• Organized and reliable with async communication Nice to have
• Previous customer success, support, or community experience
• Comfort writing short, helpful copy
• Experience with CRM or helpdesk tools (Intercom, HubSpot, Zendesk) What you get
• €400/month fixed fee
• 2 to 10% commission on every sale or upsell you generate
• A front-row seat to how an AI-first company is built
• Full access to the platform and our entire AI tool stack
• A glowing reference and portfolio of real outcomes