Client Advisor Russian Speaker

As a FENDI Ambassador, the Client Advisor embodies the essence and spirit of the Maison, delivering an exceptional and highly personalized experience to an exclusive international clientele. With sophistication, discretion and a genuine passion for luxury, the Client Advisor brings FENDI’s heritage, iconic craftsmanship and distinctive creativity to life, anticipating clients’ needs and cultivating meaningful, long-lasting relationships with the Maison. Main Responsibilities Sales & Performance Achieve individual sales targets and KPIs, contributing to the overall success of the boutique. Develop sales through a deep knowledge of FENDI collections, with a focus on upselling, cross-selling and multiple selling. Deliver a personalized and memorable shopping experience tailored to each client. Client Development & CRM Build and nurture strong, long-term relationships with a prestigious international clientele, with a particular focus on Russian-speaking clients. Develop and maintain a loyal client portfolio through proactive clienteling and effective use of CRM tools. Anticipate clients’ needs and provide highly personalized product recommendations and styling advice. Follow up with clients to strengthen relationships and encourage repeat business and loyalty to the Maison. Boutique Operations Ensure the highest standards of customer service throughout the client journey, from first contact to after-sales. Maintain an impeccable boutique environment and ensure merchandise is presented according to FENDI standards. Support daily stock management, including receiving, storing, replenishing and transferring merchandise. Ensure accurate use of retail systems, including POS, stock management and client database tools. Collaborate closely with the boutique team to ensure operational excellence and an exceptional client experience. Profile 2-5 years of experience in luxury fashion, retail or a premium customer-facing environment. Fluent Russian and English are required; French is a strong plus. Proven ability to develop relationships with an international and high-end clientele. Strong sales and clienteling skills, with a genuine passion for luxury and fashion. Excellent communication and interpersonal skills, with a natural sense of discretion and service. Confident, proactive, self-motivated and highly client-oriented. Impeccable personal presentation and a strong ability to represent the image and values of FENDI. Excellent organizational skills and attention to detail. Comfortable using CRM, digital and retail management systems.