Client Advisor
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responsibilities:
• Manage and develop a portfolio of US-based Voyageurs against an annual revenue target tied to member stays and renewals
• Anticipate each Voyageur's travel calendar and proactively propose journeys
• Curate itineraries in close collaboration with the assigned Travel Designer, validating partner selection, negotiated rates and applicable benefits
• Lead the commercial relationship across its full cycle: initial consultation, presentation of options, follow-through, and post-trip debrief
• Safeguard portfolio retention and lead the annual renewal process
• Contribute to the firm's partner intelligence on the US market, including evolving property positioning and unmet member demand
• Represent Lartisien at member events in Paris and, on occasion, in the region Candidate profile: A minimum of five years' experience in luxury travel, hospitality or private client services, including direct and sustained engagement with US clientele A demonstrated understanding of US cultural codes, calendar, family structures, and expectations relating to discretion, hospitality and reciprocity Fluent English, which is the principal working language with members and internally A relationship-oriented temperament: patient, observant, and anticipatory Sound commercial judgement: the capacity to interpret a request accurately, identify the underlying need, and structure a response that protects both margin and relationship Proficiency with structured CRM environments (Lartisien operates on Salesforce) and the discipline to maintain a rigorous pipeline
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