Customer Service Assistant

Il y a 4 jours

Niozelles, Provence-Alpes-Côte d'Azur, France zChocolat.com Temps plein 673 €/mois
We are an online business in the luxury gift market. 80% of our revenue comes from export. Vos missions The job will consist of :
• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot…)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons Vos compétences Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management. An appreciation of group work, knowing how to manage stress and urgency during peak season. Understanding of online tools and the internet Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking. 90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service. Avantages 673 Euros per month