Student Support

What are we looking for? We are currently looking for a Student Support & Admissions Officer to join our team based at our centre in Paris. On a part time, fixed term basis until July 2027. The

key responsibilities
of the Student Support & Admissions Officer are: Student Support
• To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
• To provide a focused and high level of customer service.
• Ensuring existing students are actively engaged in the OnCampus experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
• To support the OnCampus Finance Team in management of student finances in accordance with OnCampus processes.
• Liaise with University association and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.
• Manage accommodation requests (if required), in cooperation with local University team, OnCampus Pre-arrival team and available private providers.
• Act as a first point of contact for welfare concerns and referral point to provide students with welfare support, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
• Ensure case notes relating to student welfare issues are updated as necessary, including records in the student management system. Compliance
• To manage visa-related documentation and procedures for the OnCampus centre, in cooperation with colleagues at the University and OnCampus Central Compliance & Admissions Teams, to adhere to all relevant policies and procedures.
• Managing the centre’s reporting system for compliance matters.
• To maintain and report on data for all students in line with OnCampus processes and requirements of regulatory bodies. Student Admissions
• Maintenance of accurate student records including, where applicable, those that apply for direct entry; providing reports on final student numbers.
• Answering enquiries from OnCampus Sales and Agents on student’s application status and next steps
• Liaison with partner university Admissions teams on all students including direct entry where applicable, with student application progress, interviews and acceptance status changes acting as conversion support for students.
• Supporting students with Visa application processes, procedures, status and arrival details.
• Providing pre-arrival and administrative support as required. What does Cambridge Education Group do? Cambridge Education Group is an international education provider that offers a range of services such as Pathway and Pre University Programs, Pre University Education, Preparatory education through foundations and master’s programmes, English Language courses, University application guidance along with creating Internship opportunities. Why will you love working here? Whether you work in one of our OnCampus or Managed Campus centres, in CEG Online supporting one of our many partner universities, or as part of one of our central service functions you will find a friendly, fast-paced and supportive work environment created by our diverse range of colleagues. Employee Values At Cambridge Education Group we believe that in living our values every single day we Achieve More for everyone around us, and in so doing makes it a great place to work. Expert – Each individual strives to demonstrate expertise in everything they do, from previous experiences or acquiring new, relevant skills and know-how. We are great at sharing our knowledge to help our students, fellow colleagues and partners Achieve More. Authentic – Our actions are taken, and decisions made, in line with our vision and mission; we trust everyone to do the right thing and deliver what they say they will through genuine, open and honest dialogue. We bring our whole selves to work, maximising our diversity to Achieve More. Innovative – We continually improve all aspects of what we do, being solution-focused to affect change on our path to Achieve More. All colleagues share their ideas, big and small, and are flexible to new practices, approaches and ways of working. Benefits
• Perkbox (includes hundreds of discounts on brands)
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as a dedicated Mental Health Support Network.
• Private Medical
• Life Assurance
• Cycle to work scheme
• Staff Discount on CEG Digital courses
• Mentoring scheme
• Enhanced annual leave entitlement CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment. All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre
- based roles, this will include ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Children Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.