Customer Service Specialist

Il y a 2 jours

IzellèsÉquerchin, Hauts-de-France THE SM RECORDS Temps partiel

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Company Description The SM Records Ltd is a global music distribution and digital rights management company that supports artists, record labels, and content creators in expanding their reach worldwide. The company provides services such as global music distribution, YouTube Content ID and rights management, digital rights protection, catalog management, and royalty reporting and analytics. By focusing on transparency, innovation, and long-term partnerships, The SM Records helps partners protect intellectual property and generate sustainable revenue across leading streaming platforms. Through strategic digital solutions and content monetization, the company enables clients to maximize the value of their creative work while maintaining full control over their rights. Role Description The Customer Service Specialist is a part-time role based in Izel-lès-Équerchin with a hybrid work arrangement, combining on-site and work-from-home flexibility. In this role, the specialist will respond to customer inquiries via phone, email, and digital channels, providing accurate information about services such as distribution, rights management, and content monetization. Day-to-day tasks include resolving issues, escalating complex cases when needed, documenting interactions in customer support systems, and ensuring timely follow-up to maintain high customer satisfaction. The specialist will collaborate with internal teams to improve customer experience, identify recurring issues, and contribute to service improvements and FAQs. The role also involves maintaining professional communication standards and representing The SM Records’ commitment to transparency and creator-focused support. Qualifications
• Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues efficiently.
• Experience focusing on Customer Satisfaction and enhancing overall Customer Experience in a service-driven environment.
• Professional Phone Etiquette and clear communication skills across phone, email, and digital channels.
• Ability to work effectively in a hybrid setting, managing time and tasks both on-site and remotely.
• Good written and verbal communication skills in English; additional language skills are an asset.
• Comfort with using CRM or ticketing systems and basic digital tools; familiarity with the music or digital media industry is a plus.
• Strong problem-solving abilities, attention to detail, and a customer-centric mindset.
• Relevant experience in customer support or service; formal education in business, communications, or related fields is beneficial but not mandatory.

Customer Service Specialist

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