Customer Account Specialist – French speaking

Partner in Pet Food (PPF) is an innovative, leading European pet food producer, supplying over 400 customers, including major grocery retailers, supermarkets, specialized pet shops in the 35 markets in which it operates. PPF is the second largest producer of Retailer Brand wet and dry pet food in Europe, offering a full range of high quality cat and dog food products. PPF employs around 3,000 staff and has operations in 10 countries. The French and Iberia subsidiary of PPF, founded in 2019, is experiencing a dynamic phase of expansion. Under the leadership of Stéphane Le Tellier, it primarily markets private label products to our partner clients. Its turnover reached 43 millions in 2025. We are looking for a Customer Account Specialist, who would like to be a part of our international team. Duties and

responsibilities:
You are the key link between the company and customers, ensuring professional, service-minded support across order handling and inquiries. Your main task is to deliver best-in-class service to PPF trade partners and drive supply chain excellence through strong internal and external collaboration. You ensure a smooth order-to-invoice process, clear communication, and timely assistance contributing to operational excellence and customer satisfaction in Western Europe. The role demands strong communication, problem-solving, and attention to detail, with the ability to connect the dots and understand the impact of events on both customers and the organization.
• Manage customer orders accurately and efficiently from receipt through delivery, ensuring smooth end-to-end order processing.
• Monitor order progress and proactively coordinate with internal teams, including production, logistics, planning and IT, to resolve delivery, product-related or system integration issues.
• Act as the primary point of contact for customers regarding daily order management, operational topics, reports, quality complaints, financial disputes, returns and general inquiries.
• Handle customer complaints by ensuring timely communication, proper follow-up and resolution tracking.
• Support the onboarding of new customers, including master data creation and maintenance, as well as collaboration on EDI integration topics.
• Prepare and analyze regular customer reports related to order status, performance KPIs, stock levels and other operational indicators.
• Identify opportunities to improve service levels, operational efficiency and overall customer satisfaction.
• Investigate KPI deviations, perform root cause analyses and support the development of corrective action plans.
• Build and maintain strong, professional relationships with customer contacts and internal stakeholders.
• Support the preparation of customer meetings and supplier performance reviews.
• Ensure that customer communications, documentation and master data are accurately maintained in line with company procedures and work instructions. You are the right fit, if you have:
• University degree or gained an equal level by experience (2-4 years) in Business Administration, Supply Chain, Communications or a related field, or equivalent professional experience.
• Fluent French and English, both written and spoken
• Proficient in ERP systems and Microsoft Excel
• Hands-on mindset with a focus on getting things done efficiently
• Proactive and solution-oriented, with the ability to take ownership from problem identification to implementation
• Strong analytical and organizational skills, with a keen eye for detail
• Excellent communication skills; customer-focused with strong problem-solving, planning, and prioritization skills
• A collaborative team player who is proactive and capable of building and maintaining relationships both within the team and with external stakeholders
• Able to work independently and effectively in a multicultural, service-oriented environment
• Experience in customer service, sales support, or order management in B2B or FMCG is an advantage

What we offer
• Salary starting from €37,000 gross per year, depending on experience and profile.
• Hybrid working – up to 2 days working from home per week
• 13 additional days off per year
• Monthly sports & wellbeing allowance
• €200 home-office equipment allowance
• Regular after-work events and team gatherings
• An international and collaborative working environment
• And a few more perks to discover once you join us At PPF, we are committed to fostering an inclusive workplace where diversity is valued and everyone has equal opportunities to contribute, grow and succeed. We welcome applications from all qualified candidates, regardless of background.